Regional Operations Director I

1 month ago


Norwood, United States APDerm Full time

Overview:
Reporting to the Chief Operating Officer, the Regional Operations Director I will lead and oversee all practice managers, practice staff, and trainers to ensure successful operations of all practices. Will manage referral outreach initiatives to improve business growth by location/provider.

He/she will work within the medical practices and develop/oversee business strategy, manage budgets and oversee day-to-day operations (scheduling, billing, collections, etc.). He/she will ensure that the business needs of the practice are proactively supported. Will manage full P&L of each practice location within their region with goals of expanding through de novo or M&A growth.

**Responsibilities**:
Job Responsibilities:

- Day-to-day multiple practice operations with commitment to providing the highest quality of service to patients.
- Ensuring the quality support services are provided by implementing and maintaining policies and procedures related to the practice and clinical operations by providing dermatological services.
- Expected duties include but are not limited to: ensuring high levels of patient satisfaction and utilizing clinical protocols and best practice standards.
- Overseeing clinical and nonclinical support staff, which includes ensuring that they are highly trained.
- Managing site-specific credentialling and accreditation from local and national accreditation organizations
- Leading initiatives to improve quality and efficiency of the clinic operations.
- Overseeing all Human Resources activities for the staff within the clinics, including those related to hiring, orienting, training, disciplining, terminating, performance evaluation, goal setting, and employee relations.
- Providing oversight and directing the daily clinic operations.
- Overseeing and monitoring patient wait times and patient flow, and works closely with clinical support staff, coordinators, and receptionist to enhance these processes.
- Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
- Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
- Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Essential Skills and Abilities:

- Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
- Strong capacity to recruit and develop staff
- Excellent communication (both oral and written), organizational and presentation skills
- Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Initiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organization.
- Ability to manage multiple projects in varying stages of development.
- Must be innovative and react quickly to new opportunities for improvements.
- Ability to effectively handle challenging situations, and to balance and shift multiple priorities.
- Ability to support multiple locations, consistently ensure presence at each location.
- Ability to handle sensitive and confidential patient and employee information.
- Systems skills including Microsoft Office Suite, scheduling, billing systems and EMR.

Qualifications:

- Master’s Degree strongly preferred
- Bachelor’s Degree or equivalent amount of education and experience
- Minimum of 5 years of healthcare leadership experience
- Multi clinic location management preferred.
- Knowledge of Athena, Epic, Centricity EMR systems a plus.



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