Convention Services Manager
2 weeks ago
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here._
**This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more.**:
**SUMMARY**
A Convention Service Manager is responsible for working with clients in the planning and executing conventions, conferences and meetings. A CSM is the liaison between the client and the hotel.
**Daily Responsibilities**:
- A CSM is responsible for upholding the contractual agreement between the client and hotel.
- Verify accuracy of bookings and make alterations to reflect any changes.
- Prepare written correspondence to clients, indicating the role of the Convention Service Department and outlining the timetable for planning their events. Ensure that all planning deadlines are met.
- Analyze client needs and assist them in developing a program that would best meet these needs while making the most efficient and effective use of hotel facilities.
- Plan menus for clients according to hotel food and beverage standards.
- Analyze and maintain client and hotel budgets
- Arrange meeting requirements, additional rooms needed, VIP arrangements, audio visual needs, etc.
- Communicate any unusual circumstances or requests to sales manager or appropriate management personnel.
- Maximize revenue by up selling hotel products and services.
- Initiate special form for requirements that have been previously agreed upon by contract, letter, discussion, etc.
- Prepare BEOs and group resumes in tripleseat and floor diagrams in Social Tables
- Manage and meet deadlines for BEOs and resumes
- Act as liaison between the client and hotel departments, scheduling Pre-con Meetings when necessary, arranging last minute details, meeting and greeting clients on arrival and overseeing their events while in house.
- Coordinate credit, billing and payment arrangements for groups.
- Assist supervision of accuracy and efficiency of programs and forecasting.
- Coordinating departmental efforts and communication with catering, sales and other hotel departments by attendance at regular meetings.
- Other duties as assigned by the Assistant Director of convention or Food and Beverage Director of events.
**ESSENTIAL FUNCTIONS**
- Participate in an “aggressive hospitality program,” greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Ability to self manage schedule and work
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the hotel to ensure guest satisfaction.
- Associate’s attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Adherence to prescribed grooming and appearance standards.
- Willingness to perform other duties as assigned.
**QUALIFICATIONS**
- Must be able to lift 50 lb.
- Must be proficient in outlook and Microsoft products
- Familiarity with Delphi, Tripleseat, Meeting Matrix and/or Social Tables is a plus
- Must be familiar with hotel layout, products, services, amenities, and history
**CERTIFICATES, LICENSES, REGISTRATIONS**
- CMP Certification preferred
**EDUCATION and/or EXPERIENCE**
- 2 years previous Catering or Conventions experience
- Prior Hotel experience
- Graduate of an accredited Hospitality Bachelors program preferred
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