Portrait Studio Manager

1 week ago


Greenwich, United States Kramer Portraits Full time

A family-run luxury portrait studio, located in Greenwich, CT, specializing in family, children and pets is looking for a full-time Studio Manager to join their growing team. The Studio Manager plays an integral role in the development of our company and the building of rapport with clients so they have an unforgettable experience and a portrait which will give them life-long memories.

**JOB DESCRIPTION**:

- Welcome all types of clients in a professional and personal manner;
- Ability to deal with heavy telephone call volume which includes:

- _- Making excitement calls for upcoming appointments;_
- _- Handling reschedules, cancellations and waitlist;_
- _- Customer service, order issues and remakes;_
- Ability to manage and communicate with staff of different personalities.
- Motivate Sales Team to increase revenue.
- Keep accurate records of customer interactions.
- Ensure studio is neat and tidy at all times and equipped with adequate supplies.
- Manage the daily schedule of appointments.

**QUALIFICATIONS**:

- Must be comfortable working with dogs;
- Minimum of 3 to 5 years experience in a retail leadership/managerial role.
- Previous client facing customer service experience in a fast paced environment.
- Must be computer literate with knowledge of Excel.
- Excellent verbal communication.
- Must be able to show initiative in all types of situations and ability to trouble shoot when necessary.
- Must be organized, flexible and able to work well in a team environment.
- Have an appreciation of family values and artwork.

**JOB DETAILS**:

- On-site position requiring one weekend day (mandatory) and some evenings (when necessary).
- Full-time position offers PTO, medical and dental benefits and an employer-match 401(K), once eligibility is met.
- Salary - $50-65,000 (based on previous experience) plus incentives.

Pay: $50,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Greenwich, CT 06831 (required)

Ability to Relocate:

- Greenwich, CT 06831: Relocate before starting work (required)

Work Location: In person



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