Front Desk Agent
2 weeks ago
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a great opportunity for individuals with a passion for hospitality and excellent communication skills.
**Responsibilities**:
- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to ensure safety and security of guests
**Skills**:
- Strong guest service skills with the ability to create a positive first impression
- Proficient in operating phone systems and handling multiple calls simultaneously
- Knowledge of hotel operations and procedures
- Bilingual or multilingual skills are highly desirable
- Excellent communication skills, both verbal and written
- Exceptional phone etiquette and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Strong organizational skills with attention to detail
- Familiarity with hotel management software is a plus
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays
**Job Types**: Full-time, Part-time
Pay: $14.00 - $19.79 per hour
Expected hours: 40 - 50 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Relocate:
- Austin, TX 78753: Relocate before starting work (required)
Work Location: In person
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