Automotive Service Advisor

2 weeks ago

Glendale, United States Christian Brothers Automotive Full time

**Company Description** Christian Brothers Automotive**

**Benefits**:

- ** Closed Every Weekend To Spend Time With Family & Friends**:

- ** Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar**:

- ** Paid Vacation & Paid Holidays**:

- ** Healthcare Benefits Available**:

- ** Matching Retirement Plans**:

- ** High-Volume Environment with Growth Opportunities**:

- ** On-Going Training & Career Advancement**:

- ** Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards**:

- ** Continuous Training Available Through The CBA Flywheel Learning System**:

- ** Employee Appreciation Events**:

- ** Chaplain Care Support Available**:

- ** Weekly Team Lunches**:

- ** Locally Owned and Operated**

**Job Description** Job Title**:
Automotive Service Advisor / Writer

**Location**:
13675 N 75th Ave, Peoria, AZ 85381

**Job Overview**:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

**Responsibilities include, but are not limited to**:

- Greet every guest that enters our facility with hospitality and respect
- Estimator Department Focus: Service Advisors will not be responsible for building DVIs and estimates, allowing them to focus on their core responsibilities.
- Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the guest
- Directs, coordinates, and participates in performing guest service activities
- Shuttle guests as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.

**Qualifications** Qualifications**:

- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

**Physical Requirements**:

- Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment

**Additional Information**
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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