Virology Customer Representative
2 weeks ago
The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients.
The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.
**Territory Information**:
- This position will cover Orlando, FL.
- The ideal location to reside is within this territory or within a reasonable commuting distance to workload center.
**Primary Responsibilities**:
- Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
- Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
- Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities.
- For select customer accounts/HCPs, coordinates with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer.
- Shares learnings and best-practices from one customer to help other customers meet their needs.
- Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
- Provides input into resource allocation decisions across customers.
- Identifies and selects programs/services available in the library of our "resources" to address customer needs.
- Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders.
- Influences beyond their specific geography or product area.
- Embraces and maximizes new technological capabilities and channels to engage customers.
- Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.
**Virology Specific**:
- The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale in positioning our Company's Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources.
- Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments.
- Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy.
- Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges.- Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis.
- Articulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our company's Virology product portfolio.
- Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers.
- Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc.
- Demonstrates the ability to forge and manage business relationships with difficult to access customers in a “no sample” environment.
- Demonstrates ability to function effectively and employ a “business owner mindset” during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations.
- Demonstrates high-level compliance with all Co
-
Virology Customer Representative
4 weeks ago
North Wales, United States Merck Sharp & Dohme Full timeThe Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's...
-
QC Virology Scientist II
1 week ago
Holly Springs, North Carolina, United States Fujifilm Full timeOverview:Follow Your Genki to North America's largest, state-of-the-art Life Science Manufacturing Facility & CDMOThe work we do at FDB has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to...
-
Customer Service Representative
1 week ago
North Wales, United States Maxwell Products Corp Full timeJob Title: Customer Service Representative Company Name: Maxwell Products Corp Location: Company is in North Wales, Pa. About Us: Maxwell Products is a long standing, family owned distributor of industrial supplies. We pride ourselves on being solutions providers to help our customers focus on their business, not their supplies. **Job Description**: We...
-
Hospital / Institutional Customer Representative
4 weeks ago
North Wales, United States Merck Sharp & Dohme Full timeThe Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities...
-
Hospital / Institutional Customer Representative
16 hours ago
North Wales, United States Merck Sharp & Dohme Full timeThe Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities...
-
Hospital / Institutional Customer Representative
4 weeks ago
North Wales, United States Merck Sharp & Dohme Full time**Position Description**: The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support...
-
Hospital / Institutional Customer Representative
2 weeks ago
North Wales, United States Merck Sharp & Dohme Full timeThe Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities...
-
Hospital / Institutional Customer Representative
16 hours ago
North Wales, United States Merck Sharp & Dohme Full time**Position Description**: The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support...
-
Customer Service Representative
2 weeks ago
North Wales, United States Marvic Supply - North Wales Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...
-
Customer Service Representative
2 weeks ago
North Wales, United States SRS Distribution Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...
-
Customer Service Representative
4 weeks ago
North Wales, United States Gwynedd Manufacturing Inc Full time**Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology...
-
Customer Service Representative
16 hours ago
North Wales, United States Gwynedd Manufacturing Inc Full time**Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology...
-
Customer Service Representative
1 week ago
North Wales, United States Marvic Supply - North Wales Full timeJob DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...
-
Customer Service Representative
2 weeks ago
North Wales, United States Phase 1 Construction Full time**Responsibilities**: - Receiving, directing, handling phone calls - Order entry of customer orders into system - Become knowledgeable in AP / AR procedures to assist team members - Assist team members with projects - Provide basic administrative support as requested **Requirements**: - Bachelor's degree required - 2 years in a customer service role -...
-
Customer Service Representative
1 week ago
North Wales, United States Phase 1 Construction Full time**Responsibilities**: - Receiving, directing, handling phone calls - Order entry of customer orders into system - Become knowledgeable in AP / AR procedures to assist team members - Assist team members with projects - Provide basic administrative support as requested **Requirements**: - Bachelor's degree required - 2 years in a customer service role -...
-
Customer Service Representative
2 weeks ago
North Wales, United States 2210 Martha Street Associates LLC Full time**Responsibilities**: - Receiving, directing, handling phone calls - Order entry of customer orders into system - Become knowledgeable in AP / AR procedures to assist team members - Assist team members with projects - Provide basic administrative support as requested **Requirements**: - Bachelor's degree required - 2 years in a customer service role -...
-
Customer Service Representative
1 month ago
North Wales, United States Total Performance Physical Therapy Full timeJob DescriptionJob DescriptionThis is a part time position - position could be located in Horsham or East Norriton.Great job for college student or stay at home mom looking for 20-25 hours per week. This position requires someone who has an upbeat personality, remains calm under pressure and loves answering the phone. The ideal person should have a genuine...
-
Customer Service Representative
3 weeks ago
North Wales, United States Total Performance Physical Therapy Full timeJob DescriptionJob DescriptionThis is a part time position - position could be located in Horsham or East Norriton.Great job for college student or stay at home mom looking for 20-25 hours per week. This position requires someone who has an upbeat personality, remains calm under pressure and loves answering the phone. The ideal person should have a genuine...
-
North Wales, United States Merck Sharp & Dohme Full timeOur company's Vaccine Customer Center supports our customer’s vaccine contracting and ordering experience by providing outstanding customer service through contractual and ordering touchpoints. We assist our Field Sale Team, healthcare providers, and healthcare systems to help them meet their contractual and vaccine ordering goals. The Director for our...
-
Customer Service Coordinator
3 weeks ago
North Wales, United States Jillamy Packaging & Warehouse Full timeDescription: - This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the...
