Service Advisor
2 weeks ago
Overview
Bruce's Tire & Auto Service has been in business since 1936, and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires, to medium truck tires, to industrial and agricultural tires. Bruce's also specializes in mechanical repairs, such as brakes, suspension, and engine diagnostics. We are looking for good people that we can grow with.
**COMPENSATION**: $55,000-$80,000 DEPENDING ON EXPERIENCE
The Sales/Service Writer is responsible for selling and promoting all products and services offered by Bruce's by following the company's store standards and expectations.
**Essential Roles and Responsibilities**:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
**Qualifications**:
High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver's license
Ability to work five days per week
**Benefits**:
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
bayard
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