Service Advisor

3 weeks ago

San Jose, United States Premier Nissan Of San Jose Full time

Premier Nissan of San Jose is part of an established, successful dealer group with over 37 stores in 7 states nationwide We represent top brands such as Honda, Toyota, Nissan, Kia, Hyundai, Dodge, Ford, Chevrolet, Chrysler, Jeep, and Fiat. Premier is actively involved in giving back to our community in a HUGE way with our "Giving Hope Foundation." 

We are currently seeking a Service Advisor(s)

What We Offer

  • Competitive compensation plan based on experience at a range from $48k to $150k.
  • Medical, Dental and Vision Insurance
  • 401(k) with company match
  • Premium, ongoing professional development
  • Participate in Giving Home Community Service days. 
  • Employee Programs for referral bonus, vehicle acquisition, and automotive purchases
  • Cross-sell across Premier Brands

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems, order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Minimum of 1 year of previous Service Advisor experience.
  • Organized and friendly personality
  • Demonstrated ability to manage others.
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver’s license

Pay Incentives

  • The Service Advisor has a Pay Scale consisting of the following elements and ranges.  Wages include Base Yearly Compensation of $48K To $150k Per Year.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $???? (If baseline benchmarks are not met) without any fixed upper limit.
  • The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $????(if baseline benchmarks are not met) without any fixed upper limit. 
  • A fully trained and motivated salesperson (working full time) has unlimited earning potential and typically earns between $??.?? to $???.??+ (with base pay, commissions, and bonuses) annually with all things being equal.

Pre-employment drug test / background check required, which will help assure we build a team of people who can best work with others and serve our customer's needs. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: Based on experience

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