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Drayage/Intermodal Dispatcher

4 months ago

Houston, United States Stripes Logistics Company Full time $13 - $19
Growing local Intermodal Carrier looking for an experienced Intermodal and Port Dispatcher. Compensation will be based on experience and knowledge. Candidate must have exposure and formidable experience in the local Drayage/Intermodal market. Direct customers or the ability to acquire direct customers would be a huge plus and will come with a substantial compensation packet. This job is for a go-getter who understands what it takes to succeed in the Drayage environment and is willing to work hard to grow within our company. 

IML and Port Experience Required. 

Requirements:
  • Must have a high school diploma or equivalent with 2 years of Full-Time dispatch experience. college degree preferred.
  • Must have a current Texas driver's license and a satisfactory criminal record.
  • Vast understanding of Intermodal operations.
  • Must have basic knowledge of Texas Weight, HOS, and DOT compliance laws and regulations.
  • Ability to deal with a sporadic high-stress environment.
  • Strong work ethic, solid negotiation, and conflict-management skills.
  • Above-average email management, computer, and typing skills.
  • CTPAT - Customs Bond Experience ** Plus

Responsibilities and Duties:
  • Be a reliable and dependable employee who shows up to work regularly and understands the high level of responsibility and accountability demanded from our clients and us.
  • Strong knowledge of Houston Ports, Rails, Intermodal Equipment, and Documentation.
  • Manage the freight chain from customer request to delivery in an efficient and cost-effective manner.
  • Manage drivers to meet on-time requirements and efficiency levels – meet company minimum on-time performance levels.
  • Update contractors with important information about orders, traffic, obstacles, Appointments, proper documentation, and any additional requirements.
  • Communicate with CSR and contractors on Load Pay, chassis availability, appointment times, and any necessary information while on dispatch.
  • Confirm contractors’ completed delivery information and any additional accessorial charges that may apply.
  • Work with CSR on daily accurate empty container pick-up and returns update the TMS system and notify drivers accordingly.
  • Receive emergency and non-emergency calls and record significant information on all orders.
  • Understand and manage cut-off times for Pick-ups and deliveries to ensure proper scheduling.
  • Willingness and ability to solve contractors’ issues in a timely and professional manner.
  • Demonstrate strong work ethic and teamwork skills by actively contributing to their group in order to complete tasks, meet goals, actively listen to their coworkers, respect ideas, and aim to improve the process at hand.
  • Must be able to properly quote ongoing lanes-based customers and spot quotes based on our services.
  • Must be able and willing to always keep and maintain professional business relationships with existing and future customers and their transportation needs.
  • Must have knowledge of business trends, and fuel trends to quote properly and efficiently. 
  • Must actively solicit and quote current and future clients, especially on slow seasons.
  • Must have organization, planning, and time management skills to set priorities and meet assigned deadlines and Operation department goals.
  • Project a courteous, professional, and positive approach with customers, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
  • Enter timely and accurate billing, generally within 24-72 hours, by entering load data including Customer Ref #, Revised rate confirmations, Additional emails, Notes, and approvals.
  • Performs other duties as directed and required by upper management.

Working Conditions & Benefits:Office/Hybrid environment In-Person: extended working hours and weekend on-call “phone duties” may be required occasionally.

Job Type: Full-time W-2Monday to Friday and some “on-call weekends”Pay Type: Hourly Based on Experience

About Stripes Logistics Company:

Stripes Logistics Company is a reputable leader in the transportation industry. We exceed our customers' expectations by providing impeccable service and seek drivers that hold themselves to the same standard. We value our team with the same integrity and respect we provide our clients. As a fast-growing family business, we are an equal-opportunity employer seeking ambitious people to grow with us. We treat our drivers and owner operators with the utmost respect and expect the same in return.