Resident Services Counselor Sro

3 weeks ago

San Francisco, United States HomeRise Full time

**UNION | JOB DESCRIPTION**
**RESIDENT SERVICES COUNSELOR | **ESSEX**
**PAY RATE: $29.33 per hour**

**WHO WE ARE**

HomeRise believes that home has the power to stabilize a persons life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, were building a new future for our neighborhoods and the city we love.

**BENEFITS**

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

**POSITION OVERVIEW**

HomeRise seeks a creative, engaging, and caring professional to oversee programming for single adults formerly experiencing homelessness in San Francisco. Supervised by the Resident Services Manager and working in conjunction with the site-based Resident Services Team Lead, the Resident Services Counselor (RSC) is responsible for implementing and maintaining the day-to-day operations of the site-based Resident Services office. Responsible for service connection, groups and activities focused on community building, education, or skill development, crisis intervention, and housing retention. All services are provided within the context of harm reduction and within a Housing First model.

**ESSENTIAL FUNCTIONS**
- Create a warm and welcoming environment in the resident services office.
- Provide housing retention services.
- Provide service connection services.
- Support implementation of resident service plans.
- Coordinate/implement three weekly activities/groups focused on community building, skill building, and resident empowerment.
- Provide services to residents using harm reduction principles.
- Provide crisis intervention, conflict resolution and de-escalation services to residents.
- Complete documentation per agency policy.
- Participate in meetings and organizational initiatives.
- Other duties as assigned.

**POSITION DETAILS**
- Location: 684 Ellis Street, San Francisco, CA 94109
- Status: Full-Time / Non-Exempt
- Pay Rate: $29.33 per hour (bilingual premium + $0.50/hr.)
- Schedule: Monday through Friday
- Hours: Sun 9 AM - 5 PM
- Union: This position is under the collective bargaining agreement with SEIU 1021
- Reports to: Resident Services Manager

**QUALIFICATIONS**
- High School diploma or GED required.
- Two years of experience in the provision of social services, preferably in a supportive housing environment or equivalent experience working with individuals and those experiencing; homelessness, substance use, mental health issues, and/or chronic medical issues.
- Demonstrated ability to work independently.
- Ability to provide effective services to diverse populations.
- Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
- Experience in crisis intervention, conflict resolution, and de-escalation.
- Experience in organizing groups, group facilitation and group development.
- Familiarity with community resources and service programs.
- Strong interest in doing social justice advocacy.
- Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
- Valid phone number required.

**PHYSICAL DEMANDS & WORK ENVIRONMENT**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch,

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