Operation Support

2 weeks ago

Boston, United States Gypsum Management & Supply Full time

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.
Construction professionals in New England have known for decades that when it comes to sourcing the best selection of building materials and construction supplies, they have several great choices:
New England Gypsum (NEG) - Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp - a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1968 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont’s construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we’ve provided for years.

**Position Summary**:
The primary function of an Operation Support & Sales Specialist is to support the Area Managers in the functions of operations, fleet management, and sales support. The Operations Support $ Sales Specialist adheres to and promotes safety, corporate policies, and procedures. This person will work closely with the Area Managers to meet mutual goals, assist in other work-related activities as needed, and guarantee the genuine customer service our customers demand.

**Duties & Responsibilities**:

- Prepare action plans by accounts & product line through effective search of sales leads & prospects.
- Be proficient in product knowledge to assist the customer in buying decisions.
- Support Area Managers in managing operational costs.
- Actively anticipate operational risks and create solutions and/or preventative measures.
- Assist Area Managers with MORA inspections.
- Play a key role in achieving operations goals set by the Area Manager.
- Assures compliance with the Safety and Loss Control Program.
- Manage customer files.

**Basic Qualifications**:

- Some college or a degree preferred
- Minimum of 3-5 years of related work experience
- Strong Microsoft office skills

**Core Competencies**:

- Strive to do the right thing by displaying trust and integrity.
- Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
- Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
- Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
- Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
- Ability to self-manage, show initiative, be proactive, and drive results.
- Communicate professionally, both verbally and in writing to coworkers and customers.

**Physical Requirements**:

- Must be able to remain in a stationary position in an office environment 70% of the time.
- Will frequently move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in these situations.

**Required Cognitive Skills**:

- Must be able to problem solve and prioritize tasks.
- Must be able to manage stress depending on deadlines and ongoing projects.
- Must be able to multitask.
- Must be able to receive and analyze information.
- Must be able to quickly communicate solutions if problems occur.
- Must be able to demonstrate a high degree of sound judgement and initiative.

**Benefits & Perks**:

- Medical, Dental, Vision, Disability & Life Insurance
- Wellness Benefits
- 401(k) Retirement Plan

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