Account Manager

2 weeks ago

Fort Wayne, United States Walden Security Full time

Location: Michelin/BFGoodrich; 18906 Old US 24 Woodburn IN 46797

Shift/Schedule: Full Time (40+) 8 hour shift, Overtime, On Call

The Account Manager will coordinate the delivery of quality services to an assigned customer. The Account Manager will act as a liaison between client, and Operation Managers. The Account Manager will ensure the contract between Walden and Michelin is upheld.

The Account Manager manages, supervises, and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures by performing the following duties:

- Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary.
- Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
- Establishes contacts and works as liaison between the client property, local law enforcement, local civic groups, etc.
- Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
- Communicates and coordinates with branch management regarding scheduling, staffing, equipment, recordkeeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
- Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided equipment to facilitate emergency around-the-clock contact.
- Assists branch management in the resolution of legal, financial, human resources, and administrative duties.
- Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
- Assures that employee grievances are heard and resolved.
- Assures communication of policies, company announcements, and job openings.
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Walden's corporate training standards.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to the client and coordinate preliminary investigations.
- Performs account audits and off-hour visits, completing required documentation.
- Manages uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Capably utilizes WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.

If you are an experienced Supervisor who is passionate and ready to take on the challenge of supervising in a complex, diverse, people-first culture, then you have what it takes to be a successful Director of Security for Walden Security. Job requirements include:

- Associate's degree from two-year College or University; and a minimum of two years management experience in security or related field, and/or training; or equivalent combination of education and experience.
- Microsoft Office software, eHub software, and working knowledge of Internet programs.
- Valid State Driver's License, CPR/AED/First Aid Certification (if applicable).
- Valid State Security Officer License if required by the state.
- State Armed License, Certification in the use of weapons if required.
- Available 24 hours per day/ seven days per week.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

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