Lead Medical Assistant

4 weeks ago

Phoenix, United States Circle The City Full time

Essential Responsibilities:
Duties include, but are not limited to:

- Collaborates with the Nurse throughout each shift to determine work assignments and priorities, as well as communicating the status of delegated task completion and outcome of patient data findings
- Oversees and manages the clinical workflow ensuring timely completion of all MA tasks.
- Responsible for timely, efficient, and safe completion of triage messages.
- Manages the walk-in workflow ensuring efficient patient cycle time
- Serves as a trainer and mentor for new Medical Assistants. Trains and orients Medical Assistants in back office procedures and duties.
- Ensures training checklists are completed and the proficiency of all Medical Assistant functions is in accordance to CTC standards
- Maintains timely, ongoing verbal communication in order to assure good care of patients and the effective running of the clinic.
- Utilizes methods to increase provider efficiency, continuity of care, and access for patients
- Monitors front and back office to assure standardization and adherence to processes and procedures.
- Collaborates with Medical Director and Healthcare Administrator to improve customer service, quality of care and make suggestions for process improvements
- Is a resource and main point of contact for patient triaging for Medical Assistants and Patient Service Representatives in the absence of the Nurse
- Responsible for collecting, collating and entering required data and information into the applicable database or format in an accurate and timely manner
- Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and patient dignity
- Checks inventories on a weekly basis, orders and stocks supplies
- Assists any patient with personal hygiene as needed
- Assures a clean, orderly, and functional work environment
- Assists with administrative tasks as needed i.e. copying, faxing and filing
- Phone coverage and triage of calls when necessary
- Performs other duties as required

**Qualifications**:
**Basic Knowledge/Skills**:

- Knowledge of medical terminology
- Completion of an approved Medical Assistant training course
- Able to obtain vital signs accurately
- Ability to use personal computer for recording patient data /history
- Proficient in reading and writing skills in English
- Excellent communication and customer service skills
- Ability to work in a fast-paced, challenging environment
- Demonstrated interest in working with an underserved population

**Experience**
- 5+ years of MA experience.
- Certificate in Medical Assistant or Registered required
- High school diploma or GED required
- Bi-lingual communicative skills preferred
- CPR/BLS certification
- Requires a current Arizona state driver’s license

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