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Field Operations Manager
2 weeks ago
**Major Duties**:
Classification: Exempt, Non-Bargaining
Manages small technical function or complex administrative unit or several smaller units. Working contacts are primarily internal with management and Associate network; may have some external contact in performing job. Provides input for business unit budget and tracks variances. Authorizes personnel changes.
**Responsibilities**:
- Manage a group of technicians, consisting of Splice Service Technicians (SST), Broadband Installers (BBI) and contractors who are responsible for the installation and maintenance of Fidium services.
- Deliver high quality collaboration, communication and customer support.
- Management level responsible for planning, organizing, integrating, coordinating, and controlling the activities of a department and/or functional area. Work may be accomplished through subordinate supervisors or direct management of employees.
- Accountable for results in terms of costs, budgets, operational goals, and employees.
- Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
- Implements programs and projects approved by management, assuring sound adherence to budgets and schedules.
- Supervises Associates, including responsibility for selection, training and performance assessment.
- Manages more than 10 nonexempt or exempt Associates, which may include Supervisor(s).
- Solves a wide range of complex problems. Provides solutions to multiple business or technical issues that have organization-wide impact.
**Qualifications**:
- Must have broad understanding of administration, safety, installation and troubleshooting methods and procedures associated with Fidium orders.
- Understands management techniques with the ability to resolve employee relations issues, performance and rewards issues.
**Education & Experience**:
Bachelor’s Degree or equivalent experience with 6 years’ related experience, including 3 years’ managerial experience.
**Benefits Offered**:
We are proud to offer a comprehensive and competitive benefits package:
- 401(k) matching
- Medical, Rx, Dental and Vision insurance
- Disability insurance
- Flexible spending account
- Health savings account
- Life insurance
- Tuition reimbursement
- Paid vacation and personal days
- Paid holidays
- Employee Assistance Program
- Annual bonus program to eligible employee's based upon organization performance
**Equal Opportunity Employer**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
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