Showroom Manager

2 weeks ago

Chicago, United States Baker Furniture Full time

POSITION DESCRIPTION

BAKER INTERIORS GROUP

Position Title: Showroom Manager - Baker | McGuire

Payroll: Administrative-Exempt

Division: Baker Showrooms

**BASIC FUNCTION**

Successful characteristics that are expected from a Showroom Manager:

- Take initiative. Be proactive with challenges and follow through to the end to ensure satisfaction
- Give ongoing support to sales team, celebrating victories and coaching through challenges
- Be open to both positive and negative communication from the team--- with the ability to show understanding as well as give good reasoning/feedback for whatever arises
- Be a role model in service standards - not just in word but in action.

**SPECIFIC RESPONSIBILITIES**

1. Financial Performance
- Meet and exceed the sales plan.
- Participate in annual budget planning process.
- Oversee and approve bi-weekly payroll reporting.
- Monitor all showroom expenses. Approve invoices for showroom expenses.
- Manage all product inventories and maintain accurate inventory records.
- Review staff expense reports prior to forwarding them to the Executive Office.

2. Sales and Administrative Staff Management
- Determine and maintain the appropriate level of sales staff to effectively service the customer base.
- Recruit new sales staff additional sales associates are approved by your supervisor.
- Monitor the performance of the sales staff daily. Provide assistance and coaching when necessary. Conduct monthly performance review with each sales associate.
- Conduct and document performance reviews with each Sales Associate on an annual basis.
- In conjunction with your supervisor, set and review sales goals with each Sales Associate on an annual basis.
- Implement progressive discipline if needed and document and report any disciplinary actions to the HR-Manager, Showrooms and Stores and your supervisor. Terminate staff members when necessary.
- Conduct weekly sales meeting with entire sales staff.
- Identify training needs and provide training for Sales Associates when necessary.

3. Showroom Operations
- Comply with and implement all showroom operational policies and procedures.
- Oversee merchandising displays and ensure that Baker Furniture standards are met. Showroom presentation tasks including tagging, updating, and auditing as directed
- Comply with and implement Oracle policies and procedures. Extensive work in Oracle for Customer Account Management, Quotes, Orders and production information to support sales staff. Oversee Customer Master Module, set up, edits and account reassignments.
- Learn and maintain relevant knowledge regarding the product, history and current events that relates to Baker Furniture and its suppliers.
- Shipment management - both freight and local receiver as point of contact. Managing BOL’s from trucks, delivery tickets and schedule floor samples delivery from receiver.

4. Customer Service
- Work with support staff and Sales Associates to ensure that all customers are serviced according to Baker Furniture, Inc. standards.
- Intervene with customer issues when the Sales Associate or Customer Service Associate cannot obtain resolution.
- Monitor staff performance with respect to customer service.
- Partner with RAC for any repair vendor searches and recruitment. Timely implementation of repairs and communication.

5. Marketing
- Work with the Marketing Coordinator and showroom staff to plan and execute promotional events.
- Establish a good working relationship with the design center staff in which the showroom is located.
- Represent Baker Furniture within the marketplace and the design community to enhance our standing among our customers and potential customers.

6. Communication
- Assist and intervene with customer messaging at any time for relationship improvement and troubleshooting challenges.
- Maintain good working relationships with all supplier representatives, and local repair personnel.
- Manage relationships with the local delivery service to ensure that Baker Interiors Group’s standards are met for all deliveries.

**RELATIONSHIPS AND CONTACTS**

1. Supervisory Relationships:

- Reports to the Vice President - Showrooms

2. Reporting Relationships:

- Sales Associates
- Sales Assistants/Client Services Associates

3. Organizational relationships:

- Daily contact with all members of the Showroom staff - especially with important corporate policies and updates
- Daily contact with showroom designated Regional Account Coordinator
- Daily contact with customers
- Daily contact with vendors and vendor staff
- Frequent contact with staff at other Baker Showrooms, Executive Office, manufacturing plants, etc.
- Frequent contact with Local Receiver team, Local Repair tech, etc.

EDUCATION & EXPERIENCE REQUIREMENTS

Previous management experience is necessary. Four-year college degree or equivalent work experience is required, and basic knowledge of furniture is preferred.

Strong IT and management Software programs; Extensive Microsoft Office

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