Help Desk Specialist

2 weeks ago


Orange, United States Profit by RPO Full time

_**Overview**:_
- IT Service Desk hours are Monday - Thursday from 7:30 am to 5:30 pm and every other Friday from 7:30 am to 4:30 pm.
- Averaging 380 IT Service Desk tickets per month through the central IT Help Desk across all City departments.
- Approximately 850 users within the City.
- Desktops have been standardized on Windows 10 and are a mix of both HP Elitedesk and Dell Optiplex.
- The City uses Quest KACE Systems Management Appliance (SMA) for tracking tickets, collecting hardware and software inventory, asset management, and software deployment.
- The City uses SolarWinds Dameware for remote support of PCs.
- **Responsibilities**:_
- Provide Help Desk services Monday through Thursday from 7:30am to 5:30pm and every other Friday from 7:30am to 4:30pm.
- Staff Help Desk personnel resource(s), during business hours, within the Police Department.
- Facilitate the receipt and processing of valid service requests.
- Diagnose the problem, and when possible, implement corrective actions to resolve the problem. If resolution is not possible, re-assign to appropriate City IT staff.
- Assist with establishing procedures for problem management to identify and resolve chronic problems (root cause analysis).
- Take control of all workstations remotely upon request to speed service response (City uses SolarWinds Dameware).
- Accept and respond to trouble requests that relate to City issued computer/IT devices.
- Update help desk support activities in the central database that contains pertinent information on users such as name, extension location, department, and equipment tag number (City uses Quest KACE Systems Management Appliance).
- Document desktop system configuration, network configuration, and inventory of software to be supported.
- Log, track, resolve, dispatch, and reroute calls through to resolution approved procedures/ticketing system.
- Update and maintain the City-owned ticket management system (City uses Quest KACE Systems Management Appliance).
- Properly document detailed notes on the status and resolution of issues.
- Provide a satisfaction survey to customers when each call for service is closed.
- Collect and report on performance data per SLA requirements as may be required.
- **Qualifications**:_
- Excellent written/communication skills
- Ability to work effectively within a team environment
- **Minimum 3 years relevant help desk experience** in a customer centric end user support business environment
- City, state or local government experience a plus, though not required

**Job Type**: Contract

Pay: $25.00 - $28.00 per hour

Experience level:

- 2 years
- 3 years
- 4 years
- 5 years

Schedule:

- Monday to Friday

People with a criminal record are encouraged to apply

**Experience**:

- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)

Ability to Commute:

- Orange, CA 92866 (required)

Ability to Relocate:

- Orange, CA 92866: Relocate before starting work (required)

Work Location: In person



  • Orange City, United States Northwest Iowa Community College Full time

    IT Support Specialist * Area Jobs * Posted 1 day ago **Orange City Area Health System** **IT Support Specialist** The IT Support Specialist is responsible for the configuration, installation, and maintenance of desktop/laptop computers, printers, scanners, phones, and their associated software. The Specialist provides Help Desk support, as well as...


  • Orange Park, United States Wisdir Inc Full time

    Job DescriptionJob DescriptionFront desk attendant and/or clothing presser needed at our Fleming Island location and Front desk attendant at our Blanding location.Requires good attention to detail and the ability and willingness to follow instructions and stand and walk all the time at work and lift sometimes heavy garments.Company DescriptionDry Cleaning...

  • Financial Analyst

    2 weeks ago


    Orange, United States HELP - Hire Healthcare Full time

    Financial Analyst for Local Hospital $40/HOUR! Client is looking for Financial Analyst for one of the best medical facilities in the area. Perks & Benefits For The Financial Analyst Competitive Salary Insurance Health Schedule Day 5x8-Hour (08:00 - 17:00) Job Summary Involves the processing and servicing of a variety of operational, personnel, and financial...


  • Orange, United States Alta Hospitals Full time

    Capitation Analyst III communicates and disseminates guidelines or documentation relating to Capitation payments for PCPs and Specialists. Creates reports and evaluates all potential recovery. Plan and set goals, in dynamic environment, for department goals. Analyze capitation data and research variances. Develop self, and maintain knowledge of managed care...

  • SALES SPECIALIST

    Found in: beBee S US - 3 weeks ago


    Orange County, United States Solomon Page Fashion & Beauty Full time

    We are hiring Sales Specialists to join a top beauty brand in Philadelphia, PA; San Francisco, CA; Orange County, CA; and Las Vegas, NV. This is a Part time (25-30 hours per week), Contract to Hire role. This position will be on site. Pay Rate: $25/hr. Responsibilities: Reports to Regional Account Executive regarding strategies on sales growth per...


  • Orange, United States Prospect Medical Holdings Full time

    Job Description Capitation Analyst III communicates and disseminates guidelines or documentation relating to Capitation payments for PCPs and Specialists. Creates reports and evaluates all potential recovery. Plan and set goals, in dynamic environment, for department goals. Analyze capitation data and research variances. Develop self, and maintain knowledge...


  • Orange, United States State of Virginia Full time

    Hiring Range: $34,752.00 to $52,000.00 Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon...

  • Walmart Retail Specialist

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Orange City, United States Acosta Group Full time

    **Walmart Retail Specialist** **General Information** **Company:** PRE-US **Location:** ORANGE CITY, Florida, 32763 **Ref #:** 31649 **Function:** Merchandising **Employment Duration:** Part-time **Description and Requirements** As a Retail Specialist at Premium, you’ll ensure Premium’s client brands stand out at Walmart stores by driving product...


  • Orange City, United States Acosta Group Full time

    **Walmart Retail Specialist** **General Information** **Company:** PRE-US **Location:** ORANGE CITY, Florida, 32763 **Ref #:** 31649 **Function:** Merchandising **Employment Duration:** Part-time **Description and Requirements** As a Retail Specialist at Premium, you’ll ensure Premium’s client brands stand out at Walmart stores by driving product...


  • Orange, United States Alta Hospitals Full time

    The Claims Recovery Specialist is responsible for recovering incorrect claims payment to providers. Coordinates and ensures all outstanding over payments are being pursued for recovery purposes. Communicate and explain incorrect claims payments to external providers. With approximately 9,000 physicians to serve our 260,000 members, Prospect Medical Systems...

  • Medical Records Specialist

    Found in: Lensa US P 2 C2 - 3 weeks ago


    Orange, United States SCA Health Full time

    Overview: Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...


  • East Orange, United States Enviro-Tech Waste & Water Full time

    Job DescriptionJob Description**Hiring Bilingual Water Filtration Sales Specialist**Are you passionate about making a difference in public health and well-being through clean water? We're looking for an experienced Water Filtration Sales Specialist who is ready to join a dynamic team and help expand our reach in providing top-quality water filtration...


  • Orange County, United States My Life Services Inc. Full time

    Job DescriptionJob DescriptionAre you ready to make a profound impact while experiencing the warmth of fulfillment every single day? My Life Services is seeking compassionate individuals to join our dynamic team as Community Integration Specialists, working with adults with developmental disabilities.The role of the Community Integration Specialist involves...


  • Orange County, CA, United States The Priority Center Full time

    The Priority Center is seeking a bilingual, full-time **Community Education Specialist **for its **Services for Families with Young Children (SFYC) Program**. The focus of the **SFYC Program** is to reach out to families with children ages 0-8 with potential developmental or behavioral issues who have been overlooked in order to prepare the family to support...

  • Sales Associate

    2 weeks ago


    Orange, United States Orangetheory Fitness Full time

    Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We’re...


  • Orange County, CA, United States Department of Developmental Services - Headquarters Full time

    The Community Program Specialist II (CPS II) is responsible for fulfilling a variety of extensive, analytical assignments, complex projects, and providing technical support relative to rules and regulations related to regional center services, service provider qualifications, how services are paid for, and the federal funding sources, including Medicaid,...

  • Administrative Assistant for Law Student Services

    Found in: Talent US C2 - 2 weeks ago


    Orange, United States Chapman University Full time

    Job Description Summary The Center for Student Engagement (CSE) serves as a one-stop shop for students, housing three departments:  Academic Achievement,  Career Services Office (CSO) Student Affairs.  The Administrative Assistant for Law Student Services is a front desk, forward-facing role in the CSE that supports all three departments. The...

  • RCM Refund Specialist

    2 weeks ago


    Orange, United States CareerBuilder Full time

    Overview Western Dental Services, Inc., Californias largest dental services provider and one of the nations largest dental HMOs, is looking for a bright, motivated, individual. This position requires at least 2years of professional experience to join Westerns team. Western Dentals team consists of over 4,400 professionals and nonclinical employees at...

  • Practice Manager

    2 weeks ago


    Orange City, United States West Volusia Family & Sports Medicine Full time

    Job DescriptionJob DescriptionSalary: Hello,We are looking for a Practice Manager to join our team! West Volusia Family and Sports Medicine is a primary practice that has been taking care of the greater Deland/Orange City area for the last 13 years! As we are growing, we are looking for a individual with great clinical and managerial skills. This role will...


  • Orange, United States Pacific Office Automation Full time

    Job Description Job Description Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to thirty+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great...