Receptionist
2 months ago
Job Title: Receptionist
Reports to: Director of Support Services
Hours worked per week not to exceed: 37.5 hours
FLSA Status: Non-exempt (Hourly)
**Purpose of Position**:
Provide exceptional customer service to internal and external customers of Milestone Senior Services while maintaining customer confidentiality. Assess customer needs to match those needs with the programs and services offered by the agency and complete intake activity. Also, may provide service referrals to other community organizations when appropriate.
**Essential Functions**:
- Provides exceptional customer service by delivering timely, accurate, helpful information.
- Assess customer needs and match to programs and services offered by the agency or other community resources. Complete an accurate intake addressing area of assistance.
- Accurately and efficiently completes dynamic intake documentation and forwards referrals to internal departments for timely client service starts.
- Performs data entry consistently and accurately, obtaining detailed information from customers/prospects for documentation and further assistance.
- Works in a collaborative manner with other program staff to ensure services are delivered to customer.
- Other duties as assigned by the Director of Support Services.
**Education/Experience**:
- High School diploma or equivalent.
- 3 or more years’ experience working with Behavioral Health clientele.
- Customer service experience with basic knowledge of services and programs available in the aging network.
- Requires ability to adapt to new technology, systems, and program requirements according to business need.
- Ability to speak a language in addition to English is desired, but not required.
**Compensation & Benefits**:
- Non-exempt position starting at $15.71 -17.95, adjusted for experience.
- Benefits packages include:
- Medical, dental, vision
- HSA or FSA available
- 403b retirement plan with matching
- Short term disability
- Long term disability
- Life insurance
- Employee assistance programs (EAP)
- Robust Paid Time Off (PTO) accrual
**Who is Milestone Senior Services?**
Our mission is to provide options that empower people to thrive in their community.
- Core Values: Collaboration, Dedication, Resourcefulness, Inclusivity, and Integrity.
- Milestone Senior Services (formerly Senior Services, Inc.) has been delivering to the Kalamazoo and surrounding communities for over 50 years. We encompass over 20 services that support the independence and well-being of older adults, adults with disabilities and caregivers throughout Southwest Michigan. We are dedicated to working in a collaborative manner with individuals in need, family members, and all others that support those we serve to live a healthy, meaningful, and productive life.
- **Why join Milestone Senior Services?**
As a team member you will have the opportunity to work with mission driven co-workers within an environment that values their team members and creates great work/life balance. Milestone Senior Services embraces the belief that cultural, social, and all other differences should be respected and celebrated. Benefit eligible team members enjoy a well-rounded benefits package that includes 20 days of PTO in the first year of employment, 9 paid holidays + 1 floating holiday, 403b plan matching, and other employee-based assistance programs
- **Diversity, Equity, Inclusion, and Accessibility at Milestone Senior Services**
At Milestone Senior Services we believe that embracing Diversity, Equity, Inclusion & Accessibility (DEIA) as an organizational value makes space for all identities to be welcome and flourish in our organization. As a part of Milestone’s commitment to evidence-based and community-informed DEIA practices, our organization invested in undergoing a DEIA consultation process in 2021 which now being used in guiding us through implementing and improving equitable practices within our operations and the programs we provide. Milestone Senior Services has developed inclusive hiring practices, offers, and encourages regular DEIA-focused trainings for all staff, and has formed a DEIA Committee made up of staff of all levels including senior leadership to ensure that our commitment to DEIA remains an ongoing and ever-evolving process.
- A workplace of DEIA-informed and committed staff ensure equity in the delivery of our programs. When speaking with the people we serve about their needs, our DEIA trainings and policies ensure that staff members have the tools to hear, acknowledge, and respond to the unique situation of each person through an equity-focused lens.
- **Additional Information
We have other current jobs related to this field that you can find below
-
Receptionist - Accounting Assistant
5 hours ago
Kalamazoo, United States Sinclair Broadcast Group Full timeWWMT/EWMT/wwmt.comis looking for a dependable and self-motivated Receptionist / Accounting Assistant. This is an important role! The receptionist is our guests first point of contact. As such, the ideal candidate must possess excellent communication skills and act courteously with others. In addition, the candidate in this role must display a professional...
-
Receptionist/Administrative Assistant
1 week ago
Kalamazoo, United States Centrica Care Navigators Full timeJob DescriptionJob DescriptionQUALIFICATIONS & EXPERIENCEHigh school graduate or equivalent, with three (3) years’ experience in an office support/clerical/reception role with one-year previous healthcare and/or non-profit experience preferred.Typing speed of at least 70 words per minute with a high degree of accuracy.In depth knowledge of Microsoft Office...
-
Receptionist - State Farm Agent Team Member
2 months ago
Kalamazoo, United States Ryan Smeader - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a receptionist with Ryan Smeader State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...
-
Front Desk Administrator Kalamazoo
2 weeks ago
Kalamazoo, United States Dental Dreams Full timeDental Administrator Dental Dreams LLC desires to hire dental professionals who are passionate about their role in providing healthcare to others. Dental Administrators are a very key and integral part to dental healthcare operations and success. If you are someone who values helping others, creating, and managing workflow for yourself and others, as well as...
-
Receptionist - State Farm Agent Team Member
2 months ago
Kalamazoo, United States Stan Ellis - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesCompetitive salaryFree uniformsPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
-
Veterinary Assistant
1 week ago
Kalamazoo, United States VCA Animal Hospitals Full timeWe are seeking an experienced Veterinary Assistant to join our team. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive, low-stress...
-
Business Office Manager
3 weeks ago
Kalamazoo, United States Kalamazoo Opco LLC Full timeJob DescriptionJob Description Business Office Manager MediLodge is proud to have received the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association! Do you have experience in Accounts Receivable, Patient Billing & Collections, Accounts Payable and Payroll processing? If yes, we would like to speak with you! Are you looking for a...
