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Customer Service Rep, Long Term Care

3 months ago


Akron, United States Lincare Inc. Full time

This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.

**Responsibilities**:

- Log all incoming calls
- Add new residents to existing LTC customer data base as necessary
- Follow up on delivery of requested items
- Answer questions and troubleshoot customer issues
- After-hours dispatching when scheduled

**Requirements**:

- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers alike
- Help with the training of employees

**Education** and Experience**:

- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer literacy is necessary

**Physical Demands**:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.