Bilingual (Spanish/english) Intake Client Support

4 weeks ago

Chicago, United States Lawndale Christian Legal Center Full time

**Title**:Intake Client Support Specialist - The LCLC/The Bail Project Partnership**

**Location**: Chicago

**Status**:Full-time Exempt

**Reports to**: CRwS Intake and Engagement Supervisor

**Salary**:Commensurate with experience

**Who We Are**

**Position Summary**
LCLC’s Intake Client Support Specialist is passionate about working closely with individuals who are involved in the criminal legal system. This position plays a key role in supporting the partnership with LCLC and The Bail Project’s Cook County Community Release with Support (CRwS) pilot project. The Intake CSS acts as the first point of contact for potential clients and must have strong interpersonal skills to engage, motivate, and recruit clients to participate in the CRwS program. The Intake CSS conducts intake assessments with individuals prior to or soon after their appearance in bond court and capturing necessary information pertaining to demographics, contacts, and voluntary support needs. The Intake CSS will work closely with Data Administrators to ensure that information gained at bond court is recorded in the appropriate databases for the Community CSS team. Intake CSS will also work closely with LCLC staff—legal, social, and outreach—and external stakeholders, including BUILD, Breakthrough, and New Life Centers. The Intake CSS will also make community referrals for individuals needing bail assistance.

**Responsibilities**
- Report to any courthouse, such as Cook, Maywood, Palatine, or a similarly structured courthouse.
- Conduct Holistic Intake with potential clients prior to or soon after their appearance in bond court, document their needs and contacts to inform their support plan and mitigation strategies.
- Engage with clients, LCLC staff, and community partners at Cook County Jail and communities throughout Chicago.
- Ensure Release of Information (ROI’s) and other forms of authorizations are obtained.
- Maintain accurate client records and work with Data Administrators to upload intake (Leads) data into Salesforce within 24 hours.
- Collaborate with defense counsel and Community CSS to develop a Support Plan and coordinate services that would help client to reduce further involvement with the justice system.
- Complete referrals to partner organizations when clients need bail assistance.
- Review weekly Salesforce reports to identify data gaps and make improvements as needed.
- Maintain westside pilot focus to identify clients residing in Austin, East Garfield Park, North Lawndale, and Little Village. Clients outside of these areas will be assessed only as needed to reach 6,000 intakes over the twenty-month period of this pilot program.
- Attend and participate in regular team meetings.
- Gather information from Circuit Court Clerk docket and re-arrest information as needed.
- Complete court and other reports as required by Program Director and LCLC.
- Establish and maintain relationships with internal/external stakeholders and other organizations including pretrial services, probation, parole, support service partners, etc.
- Cross-train and, when needed, fill in for other project roles.
- Attend all trainings as required for agency and professional development.
- Other duties as assigned.

**Required Qualifications**
- Fluent in Spanish
- Invested in learning the local community, building relationships with community, and demonstrates an interest in racial and social justice and/or criminal legal reform.
- Demonstrates cultural sensitivity and ability to work with diverse staff, clients, and community.
- Applies effective interpersonal, organizational, and problem-solving skills to prospective partners and maintains strong relationships with external stakeholders and LCLC team members.
- Takes responsibility for results, is self-reflective and seeks out and considers feedback.
- Demonstrates knowledge of using computers and navigating software programs, with experience in Salesforce, G suite, and Microsoft Excel a plus.
- Experience with entering client data and has skills in basic data analysis (or a willingness to learn).
- Committed to completing daily work in an accurate, timely, and consistent manner.
- Generates alternative solutions to address client needs and work challenges.
- Comfortable implementing organizational procedures and making effective and timely decisions.
- Passion for, understanding of, and commitment to LCLC’s vision and mission.
- Fluent/Bilingual proficiency in Spanish
- Willingness to live in Austin, East Garfield Park, North Lawndale, and Little Village preferred.
- Residents from Austin, East Garfield Park, North Lawndale, and Little Village, minorities, and individuals impacted by the criminal justice system encouraged to apply.
- Current driver’s license, insurance, and reliable access to a vehicle.

**Application**
- Lawndale Christian Legal Center is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national or

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