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Bilingual English/spanish Immigration Legal
4 months ago
***:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Bilingual English/Spanish Immigration Legal Services Administrative Assistant. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support to the World Relief Chicagoland’s Immigration Legal Services (ILS) department and the Asylum Legal Clinic (ALC) which is part of ILS. The position is based in the Chicago office and requires occasional travel to the Aurora or DuPage (Carol Stream) offices. This position will work collaboratively with the Front Office Administrative Assistant in the Chicago office. Applicants must be fully bilingual in both spoken and written English/Spanish.
Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives.
**Role & Responsibilities**:
- _ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Customer Service
- Work in collaboration with the Front Office Administrative Assistant to serve all World Relief Chicago clients well
- Answer and screen all incoming phone calls for the ILS department and direct accordingly
- Facilitate in-person and telephone intake of new and existing clients
- Schedule appointments and administer reminder notifications Case note existing client interactions
Clerical & Case Work
- Collect payment from clients and issue receipts and fill out an invoice in the ILS database system, LawLogix (LLX)
- Prepare weekly income reports and submit to the WRC finance department
- Manage/direct all outgoing and incoming mail for ILS/ALC staff in collaboration with the ALC paralegal
- Assist as needed with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Representative
- Provide Spanish/English document translation as needed
- Scan and upload closed case files to LLX database Maintain adequate office supplies for the ILS department and coordinate orders when necessary
Training & Meetings
- Participate in bi-monthly or as needed ILS department meetings, usually held virtually on Wednesday afternoons, periodically in-person at the DuPage office
- Participate in bi-monthly or as needed Administrative Huddles usually held virtually, periodically in person at the DuPage office
- Participate in Chicago Staff and All Staff meetings periodically, as well as Chicago Staff and All Staff trainings, as required
- Train and oversee administrative interns and volunteers to assist with administrative tasks
- Provide additional administrative support to ILS Representatives as needed
- Participate in periodic Saturday off-site clinics
**Knowledge, Skills, & Abilities**:
- Bilingual Spanish/English required - fluency in both spoken and written Spanish and English including the ability to translate documents from Spanish to English and English to Spanish
- Excellent communication skills including an ability to patiently inform and direct
- Cross-cultural experience including cross-cultural communication skills
- Excellent problem-solving skills and flexibility to work in a frequently changing environment
- Ability to handle a large call volume and manage frequent interruptions
- Strong attention to detail and organizational skills
- Strong self-starter skills and a desire to learn and grow
- Flexibility to keep up to date on regular changes in programming and scheduling
- Associates degree or higher education preferred
**Requirements**:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Ability to navigate significant trauma of clients with care, patience, and boundaries
- Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish
- Proficiency with Microsoft, Outlook, Word & Excel
**World Relief offers a competitive benefits package (25 hours + per week)**:
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for quali
