Health Center Manager

2 weeks ago

Glendale, United States Planned Parenthood Full time

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.
- We provide reproductive health care, health education and advocacy from our five health centers in **Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic**. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.
- We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.
- The Health Center Manager will manage and oversee the provision and delivery of all reproductive healthcare services including medication and surgical abortion. Ensure efficient center operations and client services in a family planning and specialty services setting as prescribed by the agency’s protocols, policies, and procedures._

**As a Health Center Manager, you will change lives while you**:

- Develop, refine, implement, supervise, monitor, and evaluate the provision of medical service delivery in accordance with Agency and governing authority policies and procedures
- Lead health center efforts to achieve established goals for productivity and quality metrics
- Embody Planned Parenthood Experience (PPX) leader service standards by modeling, communicating and celebrating
- Hold all clinical staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met)
- Lead health center/affiliate efforts to achieve established revenue cycle goals
- Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counseling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSGV medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs
- Partner with Licensed Staff leadership in operational leadership decisions to ensure the provision of high-quality client care
- Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department. Ability to embrace, manage diversity, equity and inclusion while building and maintaining successful teams
- Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal
- Ensure adherence to agency policies, procedures, and standards regarding: quality improvement, customer service, availability of appointments, productivity, confidentiality, management of electronic facility, medical records, billing, clinic receipts and deposits
- Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program
- Facilitate health center operations by identifying and resolving problems and propose responses to developing trends and by problem solving with staff
- Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective
- Ensure a safe work environment that supports the smooth functioning of center operations.
- Oversee appropriate scheduling of clinic visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation
- Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication
- Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff
- Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics
- Oversee financial management for the health center. Accountable for daily reconciliation of deposits and logs, submitti

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