Operations Manager
2 weeks ago
Description:
**The Company**
Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business - not on the business of maintenance and materials management.
**Benefits**
At Miner we believe that **OUR PEOPLE** are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:
- Competitive pay - Plus incentive opportunities
- Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
- PTO and Paid Holidays
- Training and mentoring - Learn from our experts in the industry
- Advancement opportunities
Link to benefits overview: Benefits
**Job Summary**
The Operations Manager will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branch across the assigned territory.
**Key Job Responsibilities**
- Communicates job expectations, plans, monitors, and appraises job results.
- Prioritize repairs and have quick decision-making skills.
- Work with staff to reduce customer down time.
- Develop a culture of safety that meets or exceeds the company’s high standards.
- Recruit and train high-quality technicians.
- Maintain a high standard of quality customer repairs and customer service.
- Initiates, coordinates, monitors and enforces systems, policies and procedures.
- Resolves personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
- Initiates and fosters a spirit of cooperation and team work within and between departments.
- Answering questions and responding to requests by internal and external customers.
- Maintains safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Facilitates mentor training for individuals that will be responsible to help train new employees.
- Must develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment.
- Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.
- Other duties as assigned by supervisor.
**Key Performance Measurements**
- A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
- Management of team goals including: attitude; diligence; contributions; and willingness & ability to learn new skills and information.
- Growth of existing customer services utilized.
- Driving key business initiatives as the customer needs change.
- Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.
**Requirements**:
- Experience managing service personnel.
- Strong management skills.
- Excellent interpersonal skills and a collaborative management style.
- Excellent verbal, analytical, organizational, writing and presentation skills.
- Proven ability to thrive in a fast paced, technology driven service environment.
- Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
- Extensive skills in Microsoft Office Products.
- Exceptional organizational skills.
- Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
- Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
- High School Diploma or GED required; Associates degree or higher, preferred.
**Physical Demands**
The physica
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