Clinical Support Supervisor

2 weeks ago


Flagstaff, United States North Country HealthCare AZ Full time

North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Primary Care, Dental, Physical Therapy and Behavioral Health services to the under-served population across 11 communities in Northern Arizona. We believe in practicing integrative care in an innovative culture. This approach allows us to reach and treat some of the most vulnerable rural populations in the United States, and support the mission of the organization. We are proud of our Family Medicine Physician Residency Program and our Education Programs supported by the Colorado Plateau. Our employees are stewards of our mission and passionate about supporting our community's health and wellness.

**General Description of Position**:
Under direction from the Clinic Manager and in coordination with local operations and clinical leadership, helps provide leadership, education, training and assistance for back office staff. Provides oversite, evaluation, and constructive feedback to ensure consistent standards of care and quality improvement goals are met within assigned clinic setting. Is responsible for ensuring they and their direct reports are following organizational standards and guidelines to meet State, Federal and other regulatory requirements for Quality patient care, and for vaccine management and reporting within the clinic(s). In addition, they support their regional colleagues to provide training and input on clinical support staff performance along with other duties within their Scope of Practice.

**Essential Duties and Responsibilities**:
Per RN/LPN scope of practice will supervise and provide education, training and leadership for other RNs, LPNs, MAs and other non-licensed staff as directed.Using the written Nursing Protocol set forth by North Country Health Care (NCHC) will be responsible to help ensure timely refill of medications for their assigned location and clinicians.
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Participates in the training and implementation of new policies for in-office procedures, medications (including immunizations) and documentation updates/changes.
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Assists clinic leadership in developing work schedules and staffing coverage for assigned clinic using guidelines provided for assigned clinic and NCHC policies.
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Under the direction of a licensed provider may perform other duties as required: venipuncture, electrocardiograms, wound care, dressing changes, foot exams, removing sutures and staples, ear lavage as needed.
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May carry out the referral process for patients as requested including prior authorizations for DME and Home Health as needed.
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- Adheres to all laws regarding confidentiality including HIPPA, within and outside of the clinic setting. Is respectful and culturally competent with patients and staff members. Follows Employee Handbook and Policy and Procedure guidelines.

**Education and Experience**:
4-Year College degree, or equivalent experience in related field

**Required Certifications/Licenses**:

- Unrestricted AZ license for RN or LPN
- Ability to read and write English and communicate effectively

**Compensation**:
Starting at: $59,400, DOE

**Benefits**:

- Health Insurance starts on day one, as little as $5 per paycheck
- Dental, Vision, 401K Matching, Employee Assistance Program
- Up to 7 weeks of combined Paid Time Off including sick pay, federal & floating holidays within the first year, Accrual starts on Day 1
- No nights or Weekends
- Loan Repayment and Tuition Reimbursement Programs
- Career growth and Professional Development
- North Country Healthcare is an Equal Opportunity Employer and VEVRAA Federal Contractor._



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