Service Manager

2 weeks ago

Stockton, United States CARR Talent Acquisition Full time

**ABOUT US**

We are a Commercial Door company seeking an experienced Service Manager to support our growing business in fabrication, installation and servicing for large industrial doors and gates for commercial clients (we work with warehouses, distribution centers, logistics facilities, shopping centers, big box retailers and more).

Our team thrives on a collegial, low-ego team environment with _core values of Operate Without Ego, Use Good Judgment, Do What's Right and Communicate Clearly_. We’re a place where all voices are heard and respected, with leadership who prioritize camaraderie and high-quality work.

Our ideal Service Manager is a _player-coach_ who takes a servant leadership approach. They will head up operations of our new shop in Stockton: We have several active clients and a capable administrative team, now we just need a great service leader to get things rolling

**JOB SUMMARY**

The primary function of this position is to lead the service and operations team and work side by side with the administrative team to ensure efficient and consistent growth.

The expectation is that the Service Manager will be in the field the slim majority of the day. Within a year, this person will become totally capable of leading a shop of 10+ Service Technicians and up to 5 direct reports, and capable of decision-making while other leadership is out of office.

**WHAT WE OFFER**
- Competitive compensation & PTO - **105-120k**; salary commensurate with experience, PTO increases with tenure
- 401k / Roth IRA with additional bonus contributions after Year 3
- Full suite of health, vision, and dental benefits
- Close-knit, communicative team

**DAILY TASKS**

Will include but not be limited to:

- Assisting admins with scheduling every morning.
- Opening and closing the shop daily and being responsible for alarm and security.
- Daily on-site estimates in both districts at times, and on
- site quality checks.
- Ability to come to site and provide corrective instruction on any job potentially mishandled or behind schedule.
- (Briefly) Work with techs on paperwork, app usage, customer service safe practices, go over best practices for the day's tasks, and customer service.

**WEEKLY TASKS**
- Equipment checks, weekly operations meetings with ownership /managers.
- Collaborative training meeting in person and Zoom in both districts.
- Direct involvement with all jobs over $15,000.00 in value by way of signing off on proper equipment, material, labor and overall operational efficiency.
- Weekly training on whatever new jobs are coming on the schedule, specifically larger dollar jobs and/ or that which employees have less experience in.
- Collaboration if needed on larger projects with other facilities.

**MONTHLY TASKS**
- Meet with ownership to discuss financial trends, customer QA, inefficiencies
- Required to recommend corrective action and if necessary termination, to ownership if there is anyone operating in an unsafe or counterproductive manner.
- Company tool checks.

**WHAT SUCCESS LOOKS LIKE**
- After 2-3 Months_
- You’ve completed both field and admin training with management,
- You’re beginning the hiring process to hire 2-4 Service Technicians
- You’re building out the new shop alongside leadership: acquire and equip two trucks
- After 6 Months_
- You’ve purchased efficiency building equipment (trailer, forklift, material lift, scissor lift)
- You’ve acquired, built, supplied necessary shop materials i.e. welding table, hinge/accessories rack, lube, charger station, parking
- You’ve completed OJT with your technicians
- You’re doing lead service tech work, completing work in the field
- You’re actively observing your team, assessing strengths and weaknesses
- After 9 Months_
- You’re on the floor a little less but still highly engaged
- Estimating and performing quality control, managing and scheduling part orders, setting KPIs, uncovering new needs of clients and internal team, equipment maintenance

**QUALIFICATIONS**
- 6+ Years in the field performing service, installation, and maintenance on commercial doors, gates and dock equipment. OR 15-20 years of commercial construction experience
- Proven history of proper installation and service of relative equipment.
- Demonstrated safe practices in the field.
- Demonstrated leadership and co-working skills.
- Ability to train, interview and evaluate new hires.
- Works closely with admin staff and managers and lead techs to assess quoting, and necessary equipment for fulfilling normal operations.
- Estimating independently and project management in concert with admins and leads.
- Act as a reference for active service techs, and capable of making service, repair and installation decisions.

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