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Customer Service Manager
3 days ago
PrideStaff Financial is hiring an experienced Customer Service Manager for an industry leader providing services for more than 40 years located in Stockton, CA The Customer Service Manager oversees the customer service department's daily operations with strong leadership skills. If you have proven customer service experience in a fast-paced environment - apply today
Customer Service Manager Responsibilities:
- Supervising the daily operations of the department
- Managing and leading a reliable customer service team with integrity
- Setting quarterly goals for team members
- Collaborating with the leadership team on department strategies
- Maintaining relations with profitable customers
- Creating weekly and monthly reports and surveys
- Staying current on all the latest trends, techniques, and strategies
- Setting data driven goals based on research of the market
Qualifications:
- Bachelor's degree in Business Administration or equivalent experience
- Minimum of 5 years in a Customer Service Manager position
- Proficiency with MS Office Excel
- Experience within a services industry preferred but not required
- Strong oral and written communication skills, attention to details
Benefits:
- Medical, Dental, Vision
- Life Insurance
- 401k
- 11 Paid Holidays
- 7 Sick Days
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