Fresh Manager

2 weeks ago

Lehigh Acres, United States Southeastern Grocers Full time

The Overview:

- Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a_ _great place to work_, we empower everyone to be their full, authentic selves. Read our_ _Belonging, Inclusion and Diversity Statement here_._

**Fresh Manager**

**Job Purpose**

**Job Summary**

Leads and manages Fresh department (Produce & Floral, Meat & Seafood, Deli & Bakery) operations and associates to execute company best practices to maximize sales and profitability. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean, compliant and consistent operating conditions. Provides courteous and prompt service. Identifies talent and develops associates through proper training. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.**Key Performance Indicators**

**Overall Customer Satisfaction OSAT (Fresh)**
- Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.

**On Shelf Availability**
- Ensures all processes are followed to allow customers to purchase their needs.

**Production Planning Compliance %**
- Positions the department for strong sales by providing good information into the system to extract the best data out of the system.

**Essential Responsibilities**

**Responsibility**

**% Of Time**

**Store Leadership**
- Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of their team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.30%**Fiscal Leadership**
- Manages in-stock conditions, inventory, shrink, and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance.
- 30%**Department Leadership**-
15%**Associate Leadership**
- Supports the hiring and training execution in the fresh departments. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and supports ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures.15%**Safety and Compliance**
- Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.10%**Disclaimer**

Performs other job-related duties as assigned.**Qualifications**

**Required Education**

**Course of Study**

High School Diploma or Equivalent**Preferred Education**

**Course of Study**

Bachelor's DegreeBusiness or related field**Language(s) Required**

**Language(s) Preferred**

EnglishEnglish and Spanish**Relevant Experience**

**Supervisory Experience**

3 - 6 yrs minimum1 - 5 yrs minimum**Knowledge, Skills & Abilities Required**

Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Exceptional interpersonal, motivational and communication skills.
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
High standard of integrity and reliability.
Strong customer service skills, effectively addressing customer issu

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