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Dental Office Receptionist

4 months ago

Rockville, United States Project Dental Full time

_Dental Office Coordinator _

**Treatment Coordinator**

**Title**: Treatment Coordinator

**Direct Supervisor**: Jae Y Jang, DMD, MMSc

**Position Purpose**: Treatment Coordinators are responsible for welcoming patients, answering phones, processing payments, verifying insurance and scheduling and confirming appointments.

**Overall Objective**:Oversee smooth operations of front desk and dental practice by providing excellent customer service, organization, and patient record management, and maintaining accurate billing and insurance records.

**Goals**:

- Provide excellent customer service.
- Bill, collect and process payments.
- Verify and process insurance claims.
- Maintain up-to-date and accurate patient records.

**Responsibilities**:

- **Customer Service** **Answer phones in a timely and friendly manner; assist callers as needed.**:

- Greet, welcome and check-out all patients in a friendly manner.
- Answer patient questions.
- Review treatment plans with patients, as directed by Dentist.
- Arrange referrals to other dental specialists.
- Schedule, reschedule, or cancel appointments as needed.
- Maintain cleanliness and organization of patient waiting areas.
- Payment Collection and Insurance Processing

Prepare billing statements, collect appropriate payments and co-pays from patients at the end of each visit. **Offer treatment financing plans, as appropriate.**
- Verify patient insurance.
- Code, submit and track dental claims to insurance companies.
- Prepare and send treatment bills to patients, as necessary and track payments.
- **Practice Administration** **Verify patient record and collect all necessary forms, including HIPAA authorization, current medical history, etc. upon receiving patients to practice.**:

- Enter patient information into practice’s data system.
- Be an active participant in team meetings.
- Being well organized and a good multi-tasker
- Quickly complete tasks accurately
- Being dependable

**Essential Job Requirements**:

- High school diploma or equivalent
- 2 years dental office experience.
- Knowledge of dental terminology.
- Must be comfortable with checking patients EOBs, billing, and with discussing finances and collecting co-pays from patients.
- Comfortable with coding & submitting dental claims along with keeping track of claims.
- Good telephone etiquette.
- Proficient computer skills.
- Knowledge of Curve Dental Software (preferred).
- Exceptional organizational skills.
- Excellent customer service skills.

**Job Types**: Full-time, Contract

Pay: $22.00 - $26.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Private practice

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Associate (preferred)

**Experience**:

- Dental office: 2 years (required)

Work Location: In person