Client Implementation Manager

3 weeks ago

Houston, United States AIS InfoSource Full time

**JOB TITLE: Client Implementation Manager**:
**NUMBER OF POSITIONS**:1

**REPORTS TO**:Director, Professional Services

**LOCATION**: Houston
- This position requires a people-person who can communicate effectively with clients to understand their business processes and tailor implementations to their specific needs. This role reports to the Managing Director of Professional Services and will be a hybrid position located in Houston, Texas.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**—**
- Attend internal team-level project meetings and provide updates for Director.**—**
- Maintain tollgate tracking for assigned client opportunities.**—**
- Attend delivery and setup meetings for assigned clients - in-person as required.**—**
- Attend sales and client calls and in-person meetings.**—**
- Coordinate process walkthroughs for assigned client opportunities and attend in-person as required.**—**
- Coordinate between internal AIS teams - act as interface for teams assigned to AIS client opportunities.**—**
- Follow-up on individual action items - reach out one-on-one for resolution of individual items.**—**
- Develop individual project updates and reports for review with Director prior to sharing with clients and prospects.**—**
- Develop pipeline report for assigned client opportunities.**LANGUAGE REQUIREMENTS**

**Required**

**English**

**Ability Level**

**Business Fluent**

**QUALIFICATIONS**:
**—**
- Ability to learn to communicate and demonstrate company and product benefits and best practices.**—**
- Excellent attention to detail and commitment to both accuracy and quality.**—**
- Excellent interpersonal and verbal communication skills.**—**
- Excellent and creative problem-solving skills.**—**
- Excellent time management and organizational skills.**—**
- An understanding of project management philosophies.**—**
- An understanding of process improvement and change management.**—**
- Experience in managing calendars for individual opportunities and workstreams to ensure effective scheduling and coordination.**—**
- Ability to develop reports for review with the Director before sharing with clients and prospects, ensuring accurate and timely project updates.**—**
- Strong follow-up skills to address individual action items, including reaching out one-on-one for resolution when necessary.**—**
- Proficient in Microsoft 365 (Word, Excel, Outlook, Teams & SharePoint).**EDUCATION**:
**—**
- Bachelor’s degree in marketing, sales, business, or related field OR**—**
- At least five years of related experience required.**LANGUAGE SKILLS**:**MATHEMATICAL SKILLS**:**REASONING ABILITY**:

- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.**PHYSICAL DEMANDS**:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- **WORK ENVIRONMENT**:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.**DISCLAIMER**:

- The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.**ABOUT THE COMPANY**:

- AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.

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