Event Registration Manager

1 month ago

Bourne, United States Convention Data Services Full time

As a Registration Manager, you will be the primary point of contact for CDS’ clients. You will own the entire event life cycle from start to finish
- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule; and work directly with clients to achieve their strategic goals.

This is a US based, salaried position reporting to the Manager, Client Services. Virtual or hybrid work arrangements are available.

Essential Functions
- Main point of contact for external clients and internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period
- Serve as project manager for all advance, onsite, and post-show registration activities for 8-15 events per year, ranging in size from 1,000 to 100,000 attendees
- Offer analysis and advice to clients on the best business solutions available to produce successful events
- Work with event managers to design and implement marketing strategies to increase attendee acquisition
- Work closely with web developers and quality assurance reps to build functional and efficient registration websites
- Work with client and internal team on logistics to assure successful onsite execution ommunicate team responsibilities, target dates, project status and resource needs
- Maintain action items for teams across multiple departments and ensure all deadlines are met
- Make decisions and communicate trade-offs and risk; drive key decisions across projects
- Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches
- Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives
- Maintain a positive, can-do attitude, acknowledge and appreciate teammate’s contributions and contribute to the overall culture

Technical Background
- Demonstrated ability as a project manager in a high-tech setting, leading cross-functional teams using formal planning and scheduling techniques
- Competent in project management methodology and tools
- Fundamental understanding of web-based systems programming and development.
- Web savvy and possess a working understanding/experience in SDLC including strategy, requirements, design, usability, content development, web development, and QA.
- Have experience using project management software such as Microsoft Project, Jira, Confluence

**Required Skills**:

- Ability to anticipate your client’s needs and provide excellent customer service
- Demonstrated project management skills
- Excellent oral, written and presentation skills
- Ability to juggle multiple projects at once, while remaining organized
- Ability to provide direction and support to team members while ensuring team stays on track with tasks and meets deadlines
- Strong documentation skills, attention to detail and follow-up skills
- Strong persuasion and negotiation skills, including conflict resolution skills

Physical Requirements
- must be able to sit for extended periods of time; must be able to use computer and telephone equipment, including typing on keyboard;
- must be able to think analytically, concentrate on tasks and remember details

Experience
- 5+ years in a project management, customer success or other client management role
- Demonstrated experience in running software related web projects in a fast-paced services organization
- Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful cross-functional team collaboration is required
- Experience managing, communication and building relationships with clients and across teams
- Previous experience working in large scale events is a plus

Education/Certification
- BS/BA or equivalent industry experience is required
- PMP or other Project Management certification from recognized institution a plus

It Pays to Work Here
We take a comprehensive approach to compensation at CDS, which includes:

- Profit-Sharing
- Flexible PTO policy
- Retirement Plan Matching
- Generous Parental leave
- Comprehensive health plans
- Training and professional development

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