Operations Support Technician

1 month ago

Norfolk, United States Hampton Roads Transit Full time

**Essential Job Functions**:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
- Monitors, maintains and identifies work standards that lead to improved operational performance.
- Maintains bus and rail maintenance personnel files, including payroll.
- Process bus and rail maintenance bargaining unit personnel payroll deviations, discrepancies and adjustments.
- Maintains and review attendance data in order to ensure employees are paid correctly and leave balances are accurate.
- Responds to employee’s inquiries regarding their paychecks, leave balances, deductions, and other payroll related matters.
- Assists in the development of procedures, forms and work measurements.
- Serves and is active on the Operations Data Team to establish better reporting and efficiencies.
- Adheres to established policies, objectives and time sensitive tasks and schedules.
- Writes and/or edits information contained in manuals and forms used to clarify operational policies and procedures.
- Organizes, authors, and presents oral and written reports used by department heads as the basis for day to day decision making.
- Employs sound research methods and techniques that support conclusions drawn from careful and thorough analysis.
- Scans, files and maintains maintenance department’s vehicle information.
- Demonstrates a conscientious effort to improve operational efficiency by decreasing turnaround times, streamlining work processes, and working cooperatively and jointly with colleagues.
- Collects, organizes, records, and verifies the accuracy of payroll information on behalf of bargaining unit employees including any disciplinary action taken.
- Track warranties in Spear.
- Tracks and calculates over/under mileage and hours for agency National Transit Database reporting.
- Coordinates and manages records related HRT's Drug and Alcohol Policy.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
- Responsible for coordinating the records management effort within the department.
- All other duties as assigned.

**Required Knowledge, Abilities and Skills essential to lob Functions**:

- Understands and carries out oral and written instructions.
- Possesses the ability to think critically and conduct research with mínimal supervision.
- Works cooperatively with other HRT employees, outside agencies and the public.
- Possesses the ability to work in a fast-paced, unionized environment.
- Demonstrates a willingness to perform other duties as required that support the department's overall goals and objectives in an ongoing effort to achieve operational excellence.

**Records Coordinator**:
Serve as the Departmental Records Coordinator with responsibility for organizing and maintaining departmental files in accordance with all of HRT’s Records Management Policies and Procedures; preparing documents for imaging by designating file code information and forwarding to Records Management; maintaining (archiving/storage) and disposing of records in accordance with the approved HRT Records Retention and Disposition Schedules; attending regular information and training meetings; and providing information to the department Chief Officer and all department members on records management including paper, electronic records, photos, news articles, and other items.

**Required Software Knowledge and Skills essential to Job Functions**:
**Safety Responsibility**:
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

**Training and/or Education**:
Minimum of high school diploma or equivalent.

**Required Experience**:
Two or more years of experience working in the transit industry preferred; Minimum of 2 years of financial and administrative experience is required.

**Licenses or Certificates**:
Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

**Special Requirements**:
This position is classified as non-essential personnel.

**FLSA Status**:
Non-exempt

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.

**Unusual Demands**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

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