Financial Coordinator I

3 weeks ago

Portsmouth, United States Novocure Full time

Location: Portsmouth, NH, US, 03801- Description:

- **FINANCIAL COORDINATOR I**

**JOB SUMMARY**:
The **Financial Coordinator** **I** is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.

**This is a full-time, non-exempt position reporting to the Supervisor, Financial Coordination, based in our Portsmouth, NH location.**

**The schedule for this position is Monday - Friday, 8:30am - 5:00pm EST;**

**Mondays and Thursdays will be on-site in Portsmouth, NH; Tuesday, Wednesday, Friday remote.**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
- Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
- Execute timely follow-up with customers to secure requested information
- Accurately log communications and hand-offs in systems
- Ability to review accounts, understand current status, and communicate account needs clearly
- Capacity to answer all incoming calls and assist customers with reimbursement-related requests
- Ensure consistency across customer-facing functions
- Identify opportunities for additional or improved services to meet unmet customer needs
- Ensure all communications and interactions are in-line with Novocure’s patient forward mission
- All other duties or priorities assigned by management as needed

**QUALIFICATIONS/KNOWLEDGE**:

- High school diploma or equivalent experience; Associates or Bachelor’s degree preferred
- 0-2 years of experience in healthcare or in a customer-facing role
- Familiarity with basic medical and insurance terminology preferred
- Experience working with CRM and documentation management systems preferred
- Familiarity with Microsoft Office and SAP preferred
- Strong written and verbal communication skills with internal and external customers
- Demonstrated excellence in meeting and exceeding customer expectations
- Strong customer service skills
- Effectiveness in de-escalating and resolving difficult situations
- Ability to solve problems and set priorities
- Ability to work independently with mínimal supervision
- Ability to work cooperatively in a fast-paced office setting

**OTHER**:

- Ability to lift up to 20 pounds

**ABOUT NOVOCURE**:
Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy

An Equal Opportunity Employer, including disability/veterans

LI-YS1

**Nearest Major Market**:Portsmouth
**Nearest Secondary Market**:Boston

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