Hotel Front Desk Attendant
2 weeks ago
$14 - $18 hourly
**Responsibilities**:
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Mitigate customer complaints as needed
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
**Qualifications**:
- Must have graduated high school, received a GED or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
**About Company**
We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.
Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.
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