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Retail Concessions Manager at Shedd Aquarium
3 months ago
**Job Listing: Concessions Manager / Hospitality Manager - Quick Serve**
At Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
- 2022 Forbes Best Employer for Diversity
- 2022 Front Office Sports Best Employers in Sports
- 2022 Disability Equality Index (DEI) Perfect Score
**Location**: We are seeking an experienced **Hospitality Manager - Quick Serve **for **Shedd Aquarium in Chicago, IL.**
Shedd Aquarium is one of oldest and most respected aquariums in North America. The Aquarium cares for more than 32,000 animals, and maintains the most diverse aquatic collection in the world, with more than 1,500 species. Shedd Aquarium is dedicated to conservation education, animal care, and conservation science and research. As Chicago's top tourist attraction and the most attended US Aquarium in 2012, the Aquarium welcomes more than 2 million guests annually. Shedd Aquarium is an economic contributor and is the crown jewel of Chicago's cultural attractions.
**Principal Function**:
The Hospitality Manager - Quick Serve is responsible for all aspects of Quick Serve (concessions) operations, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering.
The Hospitality Manager - Quick Serve will develop, communicate and implement seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit's overall financial goals. They will maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.
The Hospitality Manager - Quick Serve will contribute to Sodexo Live's goal to be #1 in Event Hospitality through the performance of activities geared toward the creation of an energized and positive work environment for Quick Serve department staff.
**Essential Responsibilities**:
- Maximize Sodexo Live's Quick Serve revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations.
- Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff.
- Ensure that policies and procedures for processing customer transactions are adhered to.
- Contribute to goal of making Sodexo Live #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.
**Qualifications/Skills**:
- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
- Venue catering/concessions experience and multi-site experience strongly preferred, as this position will have responsibility over multiple locations including cafes, coffee shops, bistros and convenience locations.
- Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
- Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
- Technologically savvy, with high proficiency in all Microsoft Office programs.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
- Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
- Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
- Ability to communicate effectively both orally and in writing.
- Initiative in identifying and resolving problems timely and effectively.
**Other Requirements**:
Hours may be extended or irregular to include nights, weekends and holidays.
- Sodexo Live is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law._
