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Assistant Dispensary Manager

3 months ago

Oswego, United States Cloud9 Cannabis Full time

**OVERVIEW**:
Cloud9 Cannabis is hiring an **Assistant Dispensary Leader** that will assist in overseeing and managing the new retail dispensary in Oswego, IL. The Assistant Dispensary Leader will help oversee all people and process management duties within the dispensary location. The Assistant Dispensary Leader’s core focus is managing all staff, scheduling, inventory, and customer relationships, among several other on-site duties. This role reports directly to the Dispensary Store Leader at Cloud9 Cannabis’s Oswego dispensary.

This individual will demonstrate leadership qualities to positively coach, reinforce, and continuously provide feedback to the retail team. This individual must be motivated, positive, and eager to lead our dispensary through startup operations.

**As an Assistant Dispensary Leader your responsibilities will include**:
**1. Team and Leadership Functions**
- Assist with hiring, managing, and cross-training staff members in all relevant task areas.
- Be a cultural leader for all team members to hold as an example for the organization.
- Protecting store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, and through proper functioning and maintenance of store equipment.

**2. P&L Functions**
- Meet revenue goals with holistic management practices, staff training, and customer relations.
- Work with Director of Retail and Dispensary Store Leader to create deals and promotions, set competitive pricing, and sell in-house brands.

**3. Logistical Functions**
- Lead oversight of inventory management processes: intake, reconciliation, and all relevant compliance functions.
- Create a culture of compliance through staff training, self-education, and relationship building with State Inspectors.
- Help manage all in-store cash flow: till setting, cash handling, and cash depositing.
- Assist in managing all supply ordering for the dispensary: paper products, office supplies, replacement supplies, etc.
- Be the front line of maintenance for the facility, actively communicating any facility needs with leadership team.

**4. Customer Relations Functions**
- Create a culture of customer service that promotes loyalty and retention.
- Effectively train and lead staff on all company processes, products, and service philosophy to give customers the best dispensary experience.
- Build relationships with customers by being active on the sales floor, communicating deals and promotions, and working staff to improve customer relations no matter the circumstance.
- Ensuring customer feedback and concerns are addressed within a timely manner.

**The Assistant Dispensary Leader position is well-suited for you if you possess**:

- Exhibit a very high sense of urgency, well organized, possess a great attitude, be a team player and can build strong working relationships with all internal and external stakeholders.
- Accuracy and compliance.
- Leadership and delegation skills with excellent communication, writing and active listening skills.
- Fully embodies the Cloud9 Cannabis culture.
- A team player that excels at connecting the dots.
- You welcome the opportunity to build a process from scratch although it might be rocky.
- Flexible and agile; can remain calm despite many efforts running simultaneously.
- Eager to learn about a brand-new industry that is still being developed.
- You demonstrate strong collaborative skills, build trust and good working relationships with your colleagues and across functions.
- Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability and resourcefulness are key competencies needed for success.
- Bachelor’s degree in business related field, operations, hospitality, management or project management preferred; Equivalent experience without a degree also considered.
- Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory process knowledge, compliance, and audits.
- Minimum 2-5 years’ experience in managerial position in a retail environment leading multiple locations.
- Proficiency using Google suite and Microsoft Office suite, Treez, METRC, etc.
- 21 years of age with a valid driver.
- Ability to pass all required background checks as it pertains to Illinois cannabis laws.

**Why Join Cloud9 Cannabis**:
Are you interested in working for a brand-new, retail cannabis organization in Illinois? If so, check out the amazing opportunities Cloud9 Cannabis offers

Cloud9 Cannabis has opened several retail cannabis dispensaries in the state of Illinois in the last 6 months in Champaign, East Peoria, and Edwardsville, IL with a focus on the customer experience. We are currently in the process of building out 2 additional locations in Schaumburg and Oswego, Illinois, however, have plans in place for several additional establishments throughout the state to bring our total to 10. We provide