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Incident Manager

4 months ago

Washington, United States TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Global Security function provides services to TikTok's US market using four principles that guide our strategic and tactical operations. First, we champion trust and transparency, leading the charge in organizational transparency and execution of security and privacy capabilities that drive customer trust. Second, we are a business catalyst and enabler, embodying the DNA of technical innovation. Third, we drive risk-informed and empowered decision-making, giving our business leaders the information needed to make key decisions. Finally, we proactively identify and reduce risk while enabling innovative product development - to consistently build sustainable world-class and trusted security capabilities.

We are seeking an Incident Manager to join our Global Security Threat and Incident Management Team. The Incident Manager will be responsible for coordinating cyber incidents and will engage several internet departments including Engineering, Legal, Privacy, Communications, as well as other teams. The Incident Manager will also be working with global teams to track remediation of issues output from said incidents.

**Responsibilities**:

- Operationalize incident management plans, technology, capabilities, and services
- Lead incident response teams during cross-entity incidents
- Advise, guide, and direct regional security operation leadership and stakeholders on incident management strategy and execution
- Support metrics and reporting for incident data

**Qualifications**:

- Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.
- Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.
- Comfortable managing through ambiguity, making thoughtful and sound judgments during tense situations.
- Flexible to work in support of security and privacy operations with on-call work during an incident.
- Some travel may be required.

Preferred Qualifications
- Bachelors Degree in Security/Cyber Incident Response Management
- 4 years experience in security incident management, security operations, crisis planning and/or preparedness exercises.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.