Customer Service Training Specialist
3 weeks ago
The Training Specialist, Customer Service, will be responsible for delivering company training programs and assisting in the professional development of the Customer Service staff with a focus on improving departmental performance and efficiency.
Deliver customer service training programs, onboarding training and workshops to designated employees covering job related topics, including but not limited to the use of computers and proprietary computer software, interpersonal and communication skills, quality & process issues, and product knowledge.
- Guide both new and existing reps on providing professional and quality service to internal and external customers.
- Aid in the design and development of teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
- Coordinate or perform administrative functions necessary to deliver and document training programs.
- Collect feedback on sessions from attendees to use for future improvements to content and presentation.
- Maintain detailed training records and report staff training progress
- Partners with Customer Service Leadership to chart strategic future growth and training needs of the CS team.
- Identify and implement tools, testing and processes to measure the effectiveness of training (ROI).
- At the direction of CS and Training Leadership, assist with system testing and enhancements where appropriate.
- Carry out responsibilities in accordance with the training department’s processes and procedures.
**WHAT WE NEED FROM YOU**
- Bachelor’s Degree or equivalent work experience.
- 2 years customer service experience.
- Previous training experience a plus.
- Excellent communication skills (verbal and written).
- Ability to promote a positive work environment with open lines of communication and teamwork.
- Advanced skill in MS Office (Excel, Access, PowerPoint and the others).
- Ability to maintain strong attention to detail in high-pressure situations.
- Ability to interpret technical data, processes, operating and procedure manuals.
- Strong planning and organizational skills.
**WHAT WE CAN OFFER YOU**:
MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Best Team Leadership Teams award of 2022 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
wAkC1o6YWM
-
Customer Service
3 weeks ago
Schaumburg, United States Insurance Agency Owner Training Full timeAs a **Customer Service**, your primary responsibility is to achieve agency growth, retention and service. You will help grow the agency by engaging new & current customers, and building strong relationships within the community. You’ll work with members of a sales team focused on providing insurance and financial products that help customers protect...
-
Customer Service Specialist
1 month ago
Schaumburg, United States Prismhc Full time** Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. **Basic Function:** Under the direction of the Customer Service Lead, this position is responsible for all customer service activities, adhering to process...
-
Customer Service
2 weeks ago
Schaumburg, United States Schmoll America Full time**Customer Service / Inside Sales Specialist** **You must complete the following assessment to be considered for this position.** Join our dynamic team and take your career to the next level! Are you a customer service rockstar with a passion for sales? Do you thrive in a fast-paced environment and love building relationships with customers? We're seeking...
-
Telecommute Sales Specialist
1 week ago
Schaumburg, United States Expert Seekers Training Full timeJob DescriptionJob DescriptionAre you ready for a new sales challenge?Step into the role of Telecommute Sales Specialist with us on a 1099 contract basis. This position is ideal for both seasoned sales professionals and those new to the field. Enjoy the freedom of remote work and carve out a rewarding career with our dedicated support.Responsibilities for...
-
Empowerment Training Specialist
3 weeks ago
Schaumburg, United States Cancer Treatment Centers of America Full timeEmpowerment Training Specialist. Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hopes growing national system Training Specialist, Training, Specialist, Power, Skills, Project Management, Healthcare, Business Services
-
Retail Customer Service Specialist
3 weeks ago
Schaumburg, United States Prismhc Full time** Retail Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. This position will report to our contemporary showroom located in Schaumburg, IL. This is a great role for the person who likes to work with the...
-
Empowerment Training Specialist
4 weeks ago
Schaumburg, United States City of Hope Full timeEmpowerment Training Specialist Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new...
-
Customer Experience Specialist
2 weeks ago
Schaumburg, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service and Order Management Specialist
4 weeks ago
Schaumburg, United States C.A. Carlin Full time**Who We Are** At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. **What We Do** Since our start in 1962, we have...
-
Customer Support Specialist
1 week ago
Schaumburg, United States At Home Full time$14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience. Key Roles and Responsibilities Provides customers a...
-
Specialist, Business Solutions
3 weeks ago
Schaumburg, United States Gordon Food Service Inc Full timeWelcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_ Position Summary:_** Develops relationships with and provides value-added...
-
Customer Service Representative
4 days ago
Schaumburg, United States Solera Full time**Who We Are** **The Role** We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between...
-
Customer Data Specialist
2 days ago
Schaumburg, Illinois, United States Misumi USA Full timeABOUT THE JOB:Our Data Management team is seeking a Customer Data Specialist. As a subject atter expert, you will support the Finance, Sales, Marketing, Customer Service, Logistics, and Finance organizations by providing accurate, reliable, and qualified customer information. Your duties will include the following: Support the development, enhancement, and...
-
Customer Data Specialist
6 days ago
Schaumburg, United States Misumi USA Full time**ABOUT THE POSITION**: The Customer Data Specialist is responsible for owning, maintaining, and continually improving processes and outcomes related to customer registrations in our web ordering system. This role requires you to be on-site in our beautiful corporate office in Schaumburg, IL Monday through Friday. Specific responsibilities include: -...
-
Customer Service Representative
3 weeks ago
Schaumburg, United States Mixam, Inc. Full time**Customer Support Specialist Job Requirements** FLSA Status: Non-Exempt Hourly Rate: $18 to $24 USD Work Location: Hybrid, Schaumburg, IL **Who we are** Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing,...
-
Customer Data Specialist
2 weeks ago
Schaumburg, Illinois, United States Misumi USA Full timeABOUT THE POSITION:The Customer Data Specialist is responsible for owning, maintaining, and continually improving processes and outcomes related to customer registrations in our web ordering system. This role requires you to be on-site in our beautiful corporate office in Schaumburg, IL Monday through Friday. Specific responsibilities include:Collecting...
-
Customer Service/order Entry
3 weeks ago
Schaumburg, United States Goodwill TalentBridge Full time**Goodwill TalentBridge is seeking an experienced Order Entry/Customer Service Specialist for packaging company located in Schaumburg, IL. This role is a temporary-to-hire position offering great stability and growth!** - **Monday-Friday 8:00AM-5:00PM, Starting Pay $20/HR **_ - **Why Apply?**_ - Quick Response Times and Easy Onboarding process - Wonderful...
-
Schaumburg, United States Pacific Advisory Service Full timeInternational parts company is looking for a Japanese Bilingual Inventory Control/ Customer Service. Manage receiving orders from customers, ordering to factories overseas, handling logistics and lead-time, managing inventory at the warehouse, and creating shipping documents for shipments. Daily communication with Overseas factories and warehouse to...
-
Schaumburg, United States Pacific Advisory Service Full timeJob DescriptionJob DescriptionInternational parts company is looking for a Japanese Bilingual Inventory Control/ Customer Service.Manage receiving orders from customers, ordering to factories overseas, handling logistics and lead-time, managing inventory at the warehouse, and creating shipping documents for shipments. Daily communication with Overseas...
-
TNC Product Service Specialist
4 weeks ago
Schaumburg, United States Heidenhain Corporation Full timeJob DescriptionJob DescriptionWHO WE AREHEIDENHAIN is the world’s leader in motion control solutions for high dynamic capital equipment applications including for Machine Tool, Semiconductor, Robotics, Automation, Medical, Energy and Transportation markets. As a foundation company, with headquarters based in Germany and with over 8,000 employees globally,...