Outreach/field Supervisor, Homeless Services

2 weeks ago

Santa Ana, United States City Net Full time

**Position Overview**:The Outreach/Field Supervisor is responsible for oversight and supervision of Case Managers I or II (CMs), ensuring quality of customer service and data collection. Their role is to ensure the execution and completion of administrative tasks while assisting case managers with processing difficult cases in the field, encouraging unity within the team, and helping staff grow and develop according to organizationally established goals for their positions.

CMs provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing. Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. **City Net’s programs follow Housing First and Harm Reduction service models.**

**Main Work Location**:Reports daily to the Santa Ana office to be dispatched to field work throughout Santa Ana.

**Work Environment and Expected Hours**:This is a regular, full time, hourly position that operates primarily “in the field” (not in an office or from home), with daily travel to and work within local neighborhoods, shelters, and informal encampments as well as, under normal circumstances, meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces throughout the area. This is an essential, client-facing position during any crisis. This position works 4 days per week, 10 hours each shift.
**Shift**:7:00 am - 5:30 pm, Sunday-Wednesday

**Requirements**:

- Minimum of two (2) years of case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic
- and intimate-partner violence, and/or human trafficking
- Minimum of one (1) years of supervisory experience
- City Net seeks supervisors who have an overall Servant Leadership philosophy (and use authoritative, participative, transformational/coaching, delegation, and transactional styles as needed). We do not seek leaders with Autocratic or Laissez-faire styles
- Experience and homelessness services professional contacts in Orange County and surrounding areas
- Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
- Upbeat passion for ending homelessness
- Understanding of the importance of quality and timely data collection and reporting
- Excellent professional boundaries; strong interpersonal, plan execution, and time management skills
- Proven success and enjoyment with cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers
- Effective and professional networking and relationship management skills
- Ability to work independently and as part of a team
- Ability to work flexible hours including evenings and weekends
- Proficiency in PCs and Microsoft Office Suite
- Ability to accomplish goals and produce valuable results with mínimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience

**Nice to Have**
- Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
- Other Requirements
- This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule
- May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

**Organizational Overview**: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the

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