Shelter Manager

**We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction**

***For most **positions, these benefits will include**:

- Health, Dental, and Vision Insurance
- Company Paid Life Insurance and Long Term Disability
- Flexible Spending Account
- 13 Paid Vacation Days
- 12 Paid Sick Days
- 13 Paid Holidays
- Hybrid Work Opportunities
- Student Loan Forgiveness Assistance
- Tuition Remission
- Pet Insurance
- Employee Discounts
- Professional Development Opportunities
- Immediate 403b Employer Contribution, 100% Vesting on Day One
- _**About This Opportunity**:
Reporting to the Director of Shelter Operations and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for overseeing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

.**Key Responsibilities**:

- The Shelter Manager will cultivate and elevate relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed.
- Develop and implement strategies that will maximize synergies among program areas.
- Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance.
- The Shelter Manager lead a collaborative environment set with clear, outcome-driven expectations with proactive communication.
- Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees.
- Maintain a sense of accountability among team members by driving individual and organization performance standards.
- The Shelter Manager engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues.
- Assists with the development, implementation and analysis of the department's outcome measures and data collection processes.
- Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards.
- Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately.
- The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance.
- Provide weekly updates to the Director of Shelter Services regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients.
- As a member of the Management Team, participate in regular leadership meetings, establish, and ensure compliance and quality assurance with operating policies and procedures.
- Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs.
- Other duties as assigned by the MOC leadership team.

**What You Bring**:

- 5-8 years of experience or comparable combination of education and experience.
- Preferred knowledge of EOHLC Uniform Shelter Rules & Systems
- Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships.
- Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
- Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook).
- Familiarity with ETO programming
- Demonstrated ability to work with diverse community and organizational groups.
- Ability to follow shelter guidelines on safety, handling emergencies, etc.
- Well-developed assessment skills and crisis management responses.
- Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care
- Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.
- Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.
- Adaptable in the face of conflict with multiple and changing priorities.

**Other Duties**:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any