Dental Office Front Office Administrator

3 weeks ago

Austin, United States 8118 Dental Professionals Full time

As a Front Office Administrator at our esteemed dental practice, you'll be an integral part of a longstanding institution dedicated to serving the Austin community for nearly five decades. Our practice prides itself on maintaining strong community ties, providing personalized care, and upholding the highest standards of dental excellence. We are a privately owned, fee for service practice that treats all aspects of general dentistry.

**Key Responsibilities**:

- Greet patients in a friendly and personable manner upon arrival, embodying the warm and welcoming atmosphere that defines our practice.
- Answer phones promptly and professionally, reflecting our commitment to exceptional customer service and patient satisfaction.
- Input new insurance information and verify coverage for new patients with precision and diligence, ensuring seamless transitions for our valued clientele.
- Maintain the front office area in a neat and professional manner, reflecting the pride we take in our practice's appearance and ambiance.
- Enter patient records accurately into the system, upholding our commitment to meticulous record-keeping and continuity of care.
- Update the office calendar with events and appointments, reflecting our dedication to organization and efficiency in managing patient care.
- Send daily production reports to providers, keeping them informed and aligned with our practice's commitment to transparency and collaboration.
- Foster and maintain a positive work environment characterized by teamwork, respect, and mutual support among staff members.
- Resolve patient complaints and concerns with empathy and professionalism, embodying our commitment to patient-centered care.
- Schedule treatment appointments efficiently, ensuring optimal utilization of our providers' time and resources while accommodating patient needs.
- Maintain the hygiene schedule, emphasizing the importance of preventive care and oral health maintenance in our practice philosophy.
- Ensure that patients requiring premedication adhere to protocols upon check-in, prioritizing patient safety and comfort.
- Send referral letters to specialists and healthcare providers, facilitating comprehensive care and interdisciplinary collaboration.
- Conduct patient appointment confirmations diligently, minimizing no-shows and maximizing appointment efficiency.
- Utilize Nexhealth platform to communicate with patients effectively, leveraging technology to enhance patient engagement and satisfaction.
- Manage the office inbox promptly and responsively, demonstrating our dedication to timely communication and patient support.

**Qualifications**:

- Exceptional customer service and communication skills, reflecting our commitment to personalized care and patient satisfaction.
- Proficiency in dental software (Dentrix) for record-keeping and appointment scheduling, ensuring efficient practice operations.
- Strong organizational skills with the ability to multitask and prioritize effectively, essential qualities in our fast-paced environment.
- Prior experience in a dental or healthcare setting is required, as we prioritize attitude, aptitude, and a passion for excellence in patient care.

Join our team and become part of a legacy of excellence in dental care, where our commitment to community, quality, and compassion sets us apart. If you share our values and are ready to contribute to our mission of serving the Austin community with distinction, we invite you to join us in this rewarding endeavor.

No evening or weekend hours required.

**Benefits include**:

- Health Insurance monthly contribution.
- 401K matching.
- Paid Time off.
- Paid Holidays.
- Bonus Structure.

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