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Front Desk Agent

1 month ago

Staunton, United States Residence Inn by Marriott Full time

Job Overview:
**Duties**:

- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide accurate information to guests
- Handle guest requests promptly and efficiently
- Process reservations and cancellations
- Assist with night audit procedures
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

**Experience**:

- Previous experience in hospitality or customer service preferred
- Knowledge of hotel management systems and phone systems
- Strong communication skills with excellent phone etiquette
- Familiarity with night audit procedures is a plus
- Ability to handle guest relations effectively
- Understanding of guest services in a hotel or resort setting
- Hospitality management background beneficial

This position offers the opportunity to work in a dynamic hospitality environment, interacting with guests and contributing to their overall experience. If you have a passion for customer service and enjoy working in a fast-paced setting, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Holidays

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Staunton, VA 24401 (required)

Ability to Relocate:

- Staunton, VA 24401: Relocate before starting work (required)

Work Location: In person

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