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Information Technology Associate

3 months ago

Sacramento County CA, United States Public Employees Retirement System Full time

**Anticipated Interview Dates**: Virtual interviews are anticipated to be held between July 15-26, 2024

Our Information Technology Services Branch (ITSB)/Technology Infrastructure Services Division (TISD)/Customer Technologies Support’s (CTS) Service Desk and Access Management Section (SDAMS), Service Desk Management Unit (SDMU) is seeking an Information Technology Associate (ITA) to serve as the single point of contact between California Public Employees' Retirement System (CalPERS) customers and Information Technology (IT) Services, to be the focal point for customers to report IT-related Incidents and request IT services, and be the primary source for all IT communications.

The SDAMS Team performs a variety of analytical tasks in support of the SDMU:

- Resolving technical problems reported by ITSB internal and external customers
- Providing support and training of Information Technology Infrastructure Library (ITIL) policies and procedures
- Quality Assurance/Quality Control of Interaction and Incident Records
- Reporting trends in technical support to the cross-functional project teams
- Driving our CalPERS mission

How did you hear about this position? Tell us in this brief survey.
- You will find additional information about the job in the **Duty Statement**.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-433962
- **Position #(s)**:

- 275-812-1401-030
- **Working Title**:
**Service Desk Associate**

**Classification**:

- INFORMATION TECHNOLOGY ASSOCIATE
$4,651.00 - $6,234.00 A
$5,113.00 - $6,852.00 B
$5,589.00 - $7,491.00 C
$6,147.00 - $8,238.00 D
- **# of Positions**:

- 1
- **Work Location**:

- Sacramento County
- **Telework**:

- Telework
- **Job Type**:

- Permanent, Full Time
- Department Information
- The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people - the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
- To take a look at CalPERS as a destination employer, view this YouTube video.
- Special Requirements

**Statement of Qualifications**

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below **will not** be considered.
- The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.
- Describe and provide examples of your experience using service management tools.
- Describe your ability to present Information Technology ideas and information both verbally and in writing to diverse audiences.

**Minimum Qualifications**
- Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.
- Application Instructions

Final Filing Date: 6/13/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Public Employees Retirement System
-Attn: JC-433962/LS
-Human Resources Division, Recruitment
-P. O. Box 942718
-Sacramento, CA 94229-2718

**Address for Drop-Off Application Packages**
Public Employees Retirement System
-HRSD, SSU JC-433962/LS
-400 Q Street, Lincoln Plaza North
-1st floor drop box by security desk
-Sacramento, CA 95811
-08:00 AM - 05:00 PM

**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Ability to learn and understand new software and hardware
- Ability to follow detailed directions, multi-task, use anal