Branch Manager

3 weeks ago

Mount Laurel, United States Andrews Federal Credit Union Full time

Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top priority remains to help our members achieve financial wellness.

With a positive workplace culture embedded in every aspect of our DNA, our organization has been certified as a Great Place to Work for 4 years. Andrews Federal offers a highly competitive compensation and benefits package to maintain a happy and healthy workforce.

As our organization continues to thrive, we seek a highly motivated workforce that is not afraid to provide innovative solutions within the financial services industry. Our leaders encourage collaboration and new ideas as we continue to serve our global membership.

Some of the perks of working at Andrews Federal include:

- 12 paid holidays a year including your birthday
- Affordable healthcare plans and Employer Paid FSA accounts
- Career development, training opportunities, career coaching, and tuition reimbursement
- Retirement plans with a competitive matching option
- Childcare stipend to help working families

**PURPOSE OF POSITION**

The Branch Manager acquires new and builds existing member relationships, retain member relationships, to enhance the service, loyalty and sales core competencies in the organization. Growth of profitable members who benefit the overall cooperative is key. The incumbents work in concert with Marketing in laying out branch regional marketing plans that support the Andrews brand name directed at achieving growth and service objectives. This position is responsible for improvements in Branch profitability, ATM service and profitability for the branch.

**ESSENTIAL DUTIES**
- Supervises, coordinates, and monitors daily activities of the Tellers, Member Service Representatives and/or Universal Branch personnel.
- Leads staff in the areas of membership expansion and retention through integrating products and services with the members’ needs.
- Ensures appropriate staffing levels to service projected business volume through the preparation of work schedules. Issues instructions, assigns duties and reviews work to ensure efficiency, accuracy and compliance with established policies and procedures
- Ensures that branch cash limits authorized by the Board of Directors are not exceeded
- Ensures that members are provided exceptional service as measured by annual and periodic external/internal audits; regular and interim management reviews or procedures; as well as balancing, teller wait and transaction times reports and member surveys
- Ensures that staff receives appropriate development opportunities by scheduling them for various training classes.
- Conducts regular staff meetings for training and informational purposes.
- Partners with Human Resources in the hiring, performance management, and separation process as necessary and offers counseling to existing staff as required.
- Adheres to approved departmental budget limitations.
- Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level. Actively participates in community to market and promote Andrews Federal. Support business development initiatives in partnership with Marketing. Performs out of branch business development while maintaining in branch sales and service.
- Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage
- Interacts with co-workers, supervisors, members, and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.

**REQUIRED EXPERIENCE**
- Requires Bachelor’s Degree in Business, Finance or a related field
- Two years of managerial experience.
- Three to five years’ experience in a retail branch, to include a minimum of two years in a supervisory role in a comparable branch measured in terms of deposit base, loan balance, staff complement and transaction volume.
- As a manager, must have demonstrated ability to achieve sales goals of deposit and loan products, develop new business and to ensure compliance of financial laws, regulations, and policies.
- Requires excellent organizational, interpersonal, verbal, and written communication skills, as well as an attention to detail.
- Must be highly motivated and have the ability to maintain confidentiality.
- In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization._

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