Program Assistant

3 weeks ago


Houston, United States The Harris Center for Mental Health and IDD Full time

**The Harris Center for Mental Health and IDD** (“The HARRIS CENTER”) is looking for a Program Assistant for the Jail Diversion Program. Under the general direction of the Program Director for Jail Diversion utilizes a combination of administrative and secretarial skills to support the program. Primary duties include on-site coordination of coverage for front desk training of staff to ensure accuracy of reporting on the E-Board. Also responsible for ensuring law enforcement officers are treated respectfully and are provided priority when dropping off clients for the program. Also responsible for paraprofessional schedules/coverage and liaising with external vendors as necessary. Assistant will reconcile on a daily basis, the District Attorney’s (DA) list of referred clients with the clients admitted to the Jail Diversion program and provide a report back to program administration and the DA’s office and law enforcement.

**What you will do**:

- Communicates and works with callers, patients’ staff and visitors appropriately; demonstrating a professional, polite and culturally sensitive manner.
- Works collaboratively with agency stakeholders to fulfill requests and/or share the required information.
- Provides orientation for new staff as well a son-site training.
- Obtains the additional access required for on-site job responsibilities (i.e. med carts, lab access and maintaining key counts) for designated staff.
- Ensures 24/7 paraprofessional coverage for Jail Diversion program.
- Complies with the Harris Center policies and procedures and contractual requirements including punctuality, attendance, and access to facility.
- Other duties assigned.

***

**What qualifications you will need**:

- High School Diploma or General Education Diploma
- Bachelor’s degree (B.A) from four-year college or university preferred.
- 3 years prior experience at a psychiatric residential program.
- Demonstrate the ability to deliver professional customer service in a collaborative environment with many stakeholders.
- Knowledge of Microsoft Word, Excel, Access, Power Point and Outlook.
- Knowledge of HIPAA Privacy and Security Rules.
- Possess critical thinking, problems solving and listening skills.
- Must have well-developed interpersonal, organizational and collaborative skills with a desire to provide a high level of customer service.
- Ability to maintain absolute confidentiality of all work-related matters.

**What we have to offer**:
The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development.

Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis. These include mobile phone service, fitness centers and other wellness amenities.

**What else you should know**:
This posting is associated with position #70045

Sat & Sun 6PM to 6:30AM, Mon & Tue 10PM to 6:30AM.

**About us**:
The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 79,000 people in fiscal year 2019 and has an annual budget of over $275 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 42 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,300 employees, The HARRIS CENTER is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.



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