Program Manager, Calaim Programs

4 weeks ago

Santa Ana, United States Lutheran Social Services of Southern California Full time

Description:

- Lutheran Social Services of Southern California began in December 1944 when a group of_ _Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families_ _throughout_ _Southern_ _California_ _with_ _over_ _40 diverse programs/services_ _at_ _14_ _distinct locations._ _We_ _are_ _part_ _of_ _the_ _Lutheran_ _Services_ _in America (LSA) network and strive to serve those in need with dignity and respect._

**_ Lutheran_** **_Social_** **_Services_** **_of_** **_Southern_** **_California’s_** **_Mission:_** _Ignited_ _by_ _faith,_ _we_ _live_ _out_ _God’s_ _Love_ _by_ _embracing,_ _equipping,_ _and empowering vulnerable people in Southern California._

**Job** **Summary**:
**SUMMARY**:Under the leadership of the CalAIM Regional Director, the Program Manager is responsible for program operations and personnel. This position develops and implements program services that provide quality of care and effective CalAIM Community Supports services to individuals and families. The Program Manager collaborates with the Regional Director to establish program budgets, and ensure that the programs operate within budgets, and in compliance with guidelines and policies. This position will build and supervise a staff team and provide training and guidance to effectively provide quality services to under resourced individuals, families, and communities.

**Essential** **Duties** **and** **Responsibilities** **include**:

- Ensures that delivery of program services are aligned with LSSSC's vision, mission, and values.
- Provides effective leadership of their team’s operations.
- Reviews and adheres to work scope for each program according to contract guidelines.
- Develops program work plan and standard operating procedures as appropriate.
- Provides their staff with ongoing supervision, support, and training.
- Manages crisis intervention responses and involves clinical staff as appropriate.
- Coordinates the recruitment, hiring, training, development, and evaluation of staff.
- Provides back-up of staff positions as needed.
- Collaborates and works in conjunction with CalAIM Regional Director, CalAIM Sr. Program Managers, Program Managers, Sr. Housing Navigator, Outreach and Engagement Coordinator, Intake Specialist, as well as Centralized Leadership Teams to implement all the programmatic goals, plan and service deliveries as well as fulfill compliance and reporting.
- Engages internal and external partners and stakeholders in program development and enhancement activities.
- Oversees the case management and billing data entry process.
- Tracks program enrollments and activities, working with the CalAIM Centralized Leadership - Quality Assurance and Compliance Team to ensure accuracy for all billing data documentation and reporting.
- Work in collaboration with LSSSC CalAIM Enhanced Care Management (ECM) teams to manage and coordinate integrated CS-ECM management, care and support services navigation, accessibility, and linkages.
- Leads CS Case Management teams to utilize the Counties, Health Plans and Provider Database portals, i.e., HMIS, Coordinated Entry System/CES, Clinical Care Advance/CCA, and other associated portals for updated member contact information, SDOH relative data acquisition and support for service delivery strategy and related improvements.
- Supports and participates in program audits and conducts Quality Assurance and Utilization Reviews of program services.
- Assists in program management and budgetary planning and reports as well as other related compliance reporting.
- Represents LSSSC at CalAIM program conferences, trainings, and related meetings in Orange County.
- Cultivates partnerships with local providers and/or funders to provide services for the community.
- Assures compliance with confidentiality and HIPAA Privacy Rules.
- Supervises the ordering of supplies and equipment.
- Other duties may be assigned.

**Competencies**: To perform the job successfully, an individual should demonstrate the following competencies:

- **Problem Solving**:

- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- **Customer** **Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- **Interperson

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