Strategy Director, Mbm Client Delivery Team
3 weeks ago
Job Family: BUS > Strategy, Planning & Execution
Type: Full time
Date Posted: Jun 07, 2024
Anticipated End Date: Jul 07, 2024
Reference: JR118709
Description
A proud member of the Elevance Health family of companies, Carelon Medical Benefits Management, formerly AIM Specialty Health, is a benefit-management leader in Illinois. Our platform delivers significant cost-of-care savings across an expanding set of clinical domains, including radiology, cardiology, and oncology.
Carelon Medical Benefits Management (MBM) Client Delivery Team is looking to hire a Business Strategy Planning Director, reporting to the Staff Vice President of Execution Enablement. The Director will be a key leader within Client Management, responsible for ensuring health plan client deliverables, implementing strategies that promote client retention and growth, and seamlessly operating the interface between client systems and operations areas, driving Provider Net Promoter Score (NPS). This role can work in a hybrid way from any US Elevance Health Corporate work site, with Chicago IL being the preferred location.
How you will make an impact:
- Understands all aspects of the Carelon Medical Benefits Management business and partners with executive leadership to define strategy and successful criteria for the future.
- Translates strategy into defined tactics, programs/projects priorities, and timelines and ensures alignment and attainment of enterprises strategic plans to turn strategy into reality.
- Documents strategic priorities such as external environment and reports on customer insight research initiatives.
- Builds and leverages relationships to provide innovative solutions to complex business problems.
- Proposes opportunities to improve results based on continuous needs assessment.
- Responsible for the development implementation and monitoring of line of business planning and project activities.
- Leads all client performance analysis to seek out financial/expansion opportunities.
- Partners with Solution General Managers to maximize client roadmap potential for MBM solutions.
- Works closely with VP of Execution Enablement and Business Performance Management Director to prioritize highest value initiatives important to the client.
- Maximizes client satisfaction through Client Experience initiatives leveraging technology and automation for routine client deliverables.
- Leverages strong oversight skills to ensure contractual compliance and the proper handling of client deliverables.
- Prepares client and executive level reports.
- Ensures client performance review meetings are flawlessly executed.
- Partners with Business Performance Management Director to develop training materials and forums, strengthening associate’s understanding to effectively sell our integrated value proposition.
Requires a BA/BS degree in a related field and a minimum of 10 years of related experience including prior leadership experience and 3 to 5 year strategic planning; or any combination of education and experience, which would provide an equivalent background.
Preferred:
- Account management and/or operations experience in a healthcare business, especially with payers and clients.
- Acumen in utilization management products, clinical programs, pricing, and service delivery model.
- Strategic and innovative thinker.
- Self-starter with the ability to operate with a great degree of discretion and resourcefulness to execute business goals.
- Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties.
- Strong PowerPoint presentation and storytelling skills.
- Proven experience in project execution, project management, and process improvement.
- Experience interacting effectively and positively with clients and senior management, providing thought leadership, and adept at influencing decision-making.
- Demonstrated leadership skills to identify opportunities, bring teams together, and help implement solutions.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our co
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