Customer Service Representative

2 weeks ago

Warwick, United States BOTG Solutions Full time

**We are looking for a Customer Service Representative for a 06+ Months contract position in Warwick, RI.**

**Title: Customer Service Representative**

**Duration: 06+ Months contract**

**Location: Warwick, RI 02886**

**Client: Direct Client**

**Note**:
**Required Experience**:

- 1-2 years call center service experience is preferred.
- 2-3 Years of customer service experience required.

**Training schedule**:

- 8:30am - 5:00pm EST Monday - Friday. Training will be about two weeks - 11 days.
- Hours of operation post training are flexed between 8:00am -11:00pm - no weekends. Varied schedule.
- **Start Date will be either 5/27/2024 or 6/3/2024 - still being confirmed with the manager.

**Responsibilities**:
Provide service and information to customers regarding the clients products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and the client; Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

**Skills required include**:

- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
- Excellent oral & written communication skills;
- Superior telephone etiquette; Excellent listening skills and ability to articulate ideas;
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
- Strong organizational skills;
- Strong ability to multitask;
- Demonstrated ability to manage stress;
- Basic computer skills; Ability to “think out of the box” to generate innovative process improvements;
- Strong solid math and analytical skills;
**Additional**:Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

**Job Type**: Contract

Pay: $18.00 - $20.00 per hour

Experience level:

- 2 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

**Experience**:

- Customer service: 3 years (required)
- Call center: 2 years (preferred)

Ability to Relocate:

- Warwick, RI 02886: Relocate before starting work (required)

Work Location: In person

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