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Financial Counselor I

3 months ago

Richmond, United States Virginia Commonwealth University Full time

**Position Summary**:
The primary purpose of the Financial Counselor is to support a seamless, holistic approach, in partnership with academic advisors, to guide and counsel students and parents on academic success plans including options to pay for college, financial aid eligibility, and financing options with persistence to graduation. Financial Counselors play an active role in creating a culture of care as a part of the student’s success team by fostering meaningful relationships with students and campus partners to enhance the students’ successful university experience.
- **Core Responsibilities**:
Financial Counseling (25%): Advise and counsel student and parents about financial aid programs, eligibility requirements, financing options, policies, and procedures at the university.
- Manage a large caseload of students utilizing a holistic approach to counseling and case management for students (and parents) which includes: affordability, costs of education, financial awareness, campus resources, and payment options.
- Have direct contact with students and parents on an appointment, walk-in basis, over the phone, and other communication platforms.
- Discuss confidential financial data and other family circumstances with students and others. Advise about impact and eligibility to participate in various aid programs.
- Exercise “professional judgment” in individual student situations. Professional judgement delineates that the financial counselor determines, after reviewing the student’s situation, that the student does not fall into the standard categories outlined in program regulation and that the student should be an “exception to the rule.”
- Partner with academic advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid.
- In addition to providing accurate information, explanations of federal, state, and institutional policies and procedures, and guidance to the student, the employee must project a sensitive and caring attitude.
- The employee must recognize the impact his/her interaction with the student and/or parent in this situation can have on his/her college career and personal life.
- As part of the position’s counseling activities, may contact other university offices to seek advice for the student or serve as an advocate for the student. The position also may contact private lenders, guarantee agencies, state and federal agencies, and the US Department of Education for information or as an advocate for the student.

Program Knowledge (25%): Thoroughly understand and clearly communicate federal, state, and institutional financial aid and student accounting programs, policies, and procedures.
- Utilize Banner student system to navigate through the student’s record to find necessary information to assist the student, complete appropriate processes, tracking and notations.
- This position must be knowledgeable of important dates and deadlines each semester to ensure correct information is given.

Financial Aid Outreach and Literacy (25%): Supports and coordinates outreach for programs within the University such as orientation, open houses, workshops and other various outreach requests that include both on and off campus events. This may include some daily or overnight travel.
- Presents financial aid and cost of education information to parent and student groups on and off campus.
- Assists with other projects in the office, Student Financial Services unit, or the Division of Strategic Enrollment Management during peak periods and as assigned.
- Supports planning for module/section(s) of UNIV first time freshman students.
- May represent the Student Financial Services unit at various University functions.
- Promotes the values and mission of VCU to all constituents in a positive and professional manner.
- Understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete to determine the award package based on these guidelines.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer