Traffic Management Technician

2 weeks ago

Jamestown, United States Rhode Island Turnpike & Bridge Authority Full time

*POSITION DESCRIPTI

:* Within the Rhode Isla

Turnpike and Bridge Author

y’s Traff
- Manage
- t Center (TMC),
- rks under the ge
- al supervision of a manager
- th some latitude
- r the exercise
- initiative a
- independent judg

ment; work is rev
- ed whi

e in process and up
- completio

r results obtained a
- conformance with departmental policies, objectives, rules, an

egulations. Responsible

r the rapid and efficient use of radio, telecommunications, Advanced Transport Management Systems (ATMS) equipment, and computers to provide emergency and non-emergency communications services to law enforcement, emergency response, departmental personnel and the general public; to control communications, including various information technology systems, recording information into a computer-aided dispatch system and a variety of databases, maintaining files, and ensuring the readiness of all TMC advisory equipment; to collect and disseminate data relative to bridge conditions and traffic operations as they relate to operations systems, video cameras, and computer-based systems; and to do related work as required. *MINIMUM JOB REQUIREMENTS:* - Associates degree or higher from a college of recognized standing, preferred course study in communications - Progressive employment within a public safety emergency response center, a public works or traffic management operations center or other computer-aided dispatch system as a fleet operations dispatcher, communications technician, or in a responsible position involving field operations or business involving computer-aided communications network systems. - Any combination of education and experience that shall be substantially equivalent to the above education and experience. - Post offer pre-employment background check - Strong computer skills, including Microsoft Office Suite and a working knowledge of basic operation *ESSENTIAL RESPONSIBILITIES:* - Responsible for the rapid and efficient use of radio, telecommunications, Advanced Transport Management Systems (ATMS) equipment, and computers to provide emergency and non-emergency communications services to law enforcement, emergency response, departmental personnel, and the general public. - To control communications, including various information technology systems, and a variety of databases, maintaining files, and ensuring the readiness of all TMC advisory equipment. - To collect and disseminate data relative to bridge conditions and traffic operations as they relate to operation systems, video cameras, and computer-based systems. - To operate various communications system equipment involving the collection, processing, and dissemination of information and data relative to the maintenance and safe operation of Authority roads, bridges, and traffic signals. - To enter events and incidents into the ATMS as well as to compile and interpret data related to the TMC (i.e. crash, emergency, courtesy patrol, etc.). - To notify and dispatch authority personnel when necessary, to respond to emergency and non-emergency events such as crashes, road hazards and weather events. - To monitor traffic and conditions on the roadways by actively observing electronic devices and to provide assistance by verifying accidents or incident locations and/or direction. - To prepare and program messages to be displayed on variable/dynamic message signs and to operate and retrieve local weather data/forecasts from weather services. - To document reports and/or complaints by law enforcement agencies, fire departments and citizens in ATMS regarding road hazards (i.e. debris, potholes, etc.) and other concerns. - To assist with administrative duties (e.g. organizing files, cleaning operator's work area, etc.), test systems and equipment, and enter a log report of operational status during off peak periods. - To do related work as required *REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:* - A working knowledge of the operation and use of a multi-talk group trunked two-way radio including related communication system equipment and computer - A working knowledge of the operation of a computer and considerable knowledge Microsoft Word and Excel - The ability to operate special video monitoring equipment, computers, and software effectively within prescribed practices and procedures - A working knowledge of the principles and practices of office record retention and maintenance - The ability to communicate, both oral and written, to establish and maintain collaborative working relationships - The ability to communicate effectively in stressful situations, to send and receive oral and written information, data, and instructions - The ability to use independent judgement in handling exceptions to established work assignments, priorities, and schedules - The ability to maintain confidentiality with law enforcement communications - Emergency management/response experience is desirable *WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:* - At the time of appointmen

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