Inbound Sales Agent

3 weeks ago

Tempe, United States Gen Digital Full time

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, _ReputationDefender_, and _CCleaner_. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, _privacy_ and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. _We're_ always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives._
- When _you’re_ a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages._
- Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs._
- If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us_

About the Role:

- The Norton/LifeLock Telesales Team is responsible for talking directly with customers to enroll in NortonLifeLock products and services. The Telesales Agent works to build trust and rapport through every stage of the sales cycle and provides solutions or promotional offers designed to acquire new NortonLifeLock customers. Agents will collect member enrollment information while maintaining a PCI compliant workspace. Displays thorough knowledge of Norton, LifeLock and competitor products, services, and messaging. The purpose of this position is to acquire new members through recommending the right solution at the right time.

**Responsibilities**:
- Handle prospective member enrollment sales calls and work to provide solutions or promotional offers designed to enroll or reinstate the caller as a LifeLock/Norton member-
- Process all member enrollments accurately to ensure a successful customer onboarding experience and accurate reporting-
- Sell consultatively and make recommendations of the various LifeLock/Norton plans which best align to the prospective member’s needs-
- Communicate new product and service opportunities to current and potential members-
- Maximize all opportunities in the process of closing a sale resulting in member enrollment in-line with lifetime value expectations-
- Display thorough knowledge of LifeLock/Norton and competitor products, services and messaging, to position LifeLock/Norton’s competitive advantage when selling and reinforcing member’s knowledge on the benefits of LifeLock-
- May be asked to make outreach follow up calls to potential members-
- Represent LifeLock/Norton and its services in an accurate, professional, and positive manner-
- Demonstrate a high skill level of relationship building by adhering to defined call flow structure and using needs based selling techniques-
- May mentor new representatives-
- Demonstrate a positive and professional demeanor and attitude-
- Support the Sales team in a fun and team-oriented manner-
- Resolves issues/concerns productively and professionallyQualifications:
- High School Diploma or equivalent required. Ability to successfully work in a quota driven environment, where a portion of total compensation is at risk-
- Minimum of 1 year of sales experience, preferably in a call center environment. Excellent verbal, written and listening communication skillsSelf-motivated and able to perform in a fast-paced environment-
- Excellent interpersonal skills and ability to work with others-
- Time management skillsRegular and punctual attendance required eCommerce experience is a plus-
- Norton Software knowledge a plusWe also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Learn more about pay transparency


Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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