System Support Technician

1 week ago

Exeter, United States School Administrative Unit 16 Full time

JobID: 1449

**Position Type**:
Technology/Computer Technician**Date Posted**:
5/20/2024**Location**:
Multiple Locations**Date Available**:
07/01/2024**Closing Date**:
06/21/2024-
- Under general supervision, the System Support Technician utilizes their expertise to provide- comprehensive hardware and software support across the SAU 16 district. This role involves resolving- hardware, software, and communication issues while interacting with students, staff and other- stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts, and- equipment.- ESSENTIAL CORE VALUESIs student-centered.- Believes in encouraging diverse thinking and seeking different perspectives from many different- stakeholders.
- Values diversity, inclusion and equity in all decisions.- Appreciates and respects all beliefs and differences while working to provide harmony for those
- differences to coexist.- ESSENTIAL DUTIES- Investigates, analyzes, and resolves hardware and software problems involving SAU 16- technology.- Performs hardware repairs and maintenance on a wide range of PC and Apple products, and- Google Chromebook computers and peripherals.
- Provides technical assistance to students and staff.- Offers advanced hardware technical assistance and network support; troubleshoots and- resolves system hardware, software, conflicts.- Evaluates existing systems hardware, and performs system upgrades based on student and staff- needs; customizes and tests computer systems; and resolves configuration conflicts and errors.
- Installs, integrates, and configures new systems and hardware for users.- Reviews, prioritizes, and processes problem reports documenting progress.- Maintains a high-level quality of customer service standards in responding to questions and- support requests.- Set up and install projectors as needed, and assist with AV issues in classrooms.- Effectively manage the inventory of technology equipment and software using asset- management software with thoroughness and accuracy.KNOWLEDGE, SKILLS AND ABILITIES-
- Ability to perform advanced repairs and upgrades on a wide variety of computers and- peripherals.- Proficiency in diagnosing and resolving a range of computer problems.- Experience installing and configuring computer systems, hardware, and peripherals.- Excellent verbal and written communication skills with a professional demeanor.- Ability to handle the stress of customer service.- Strong problem-solving skills for efficient diagnosis and resolution of technical issues.- Willingness to learn and adapt to new technologies.- Ability to lift, push or pull objects up to 50 lbs.- Ability to climb ladders.ADDITIONAL DUTIES- Performs other related tasks as assigned by the Superintendent or designee.- Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive of every task or responsibility.TRAVEL REQUIREMENTS
- Travel to school district locations to repair hardware, install software and assist end users.- PHYSICAL AND MENTAL DEMANDS, WORK HAZARDS- Physical ability to perform the essential functions of the job as outlined above, in addition to the- following: While performing the duties of this position, the employee is frequently required to stand,- walk, and sit. The employee is regularly required to see, talk, and hear. The employee is regularly- required to use hands to manipulate, handle, or feel. The employee is regularly required to reach with- hands and arms, stoop, kneel, or crouch. Employee must occasionally move equipment and/or supplies..- The job is performed for the most part in an office or school setting with occasional outside weather- conditions. The noise level is that of a typical school. Mental demands requiring decision making,- analytical and organizational skills in order to achieve work objectives, draw daily operational- conclusions, solve practical problems, use computer technology and to present information for use by- administration in making decisions.- Accommodations can be made for individuals with disabilities or other needs to ensure a safe and-
- perform the essential functions of the job, please contact SAU 16 Human Resources at 603.775.8400 to- discuss your needs.- QUALIFICATIONS- 2-4 years of directly related experience- A+ Certification or equivalent experience- JobID: 1449

**Position Type**:
Technology/Computer Technician**Date Posted**:
5/20/2024**Location**:
Multiple Locations**Date Available**:
07/01/2024**Closing Date**:
06/21/2024-
- Under general supervision, the System Support Technician utilizes their expertise to provide- comprehensive hardware and software support across the SAU 16 district. This role involves resolving- hardware, software, and communication issues while interacting with students, staff and other- stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts, and- equipment.- ESSENTIAL CORE VALUESIs student-centered.- Believes in enc

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